Replacement

You may request a replacement for your purchase within 30 days of the order ship date for either of the following two reasons:

1. You received the wrong item
2. The item received is defective (including damaged in transit, disc compatibility issue, or book defect)

Please contact itSMF USA at 626-449-3300.

Refund

You may return an unopened, original condition book or CD for a refund within 30 days of the order ship date. (If you discover that the item is defective after the package is opened, we will send you a replacement; please see Replacement above). Refund will be of the item purchase price, excluding shipping & handling.

itSMF USA reserves the right to reject books that are received in less than "new" condition. All refunds will be determined on a case by case basis. BOOKS MUST BE RETURNED UNDAMAGED AND UNUSED TO QUALIFY FOR REFUND (Note: CD's must be returned unopened to be considered 'new'.)

SHIPPING COSTS ARE NOT REFUNDED.

Please contact itSMF USA at 626-449-3300 for all returns.