|
Publications |
|
|
|
One Stop Shop with itSMF USA
All itSMF USA publications can still be ordered and paid for online via this website!
Order your ITIL Books Online Now! itSMF USA publications are now available in one easy accessible location online. The new e-commerce site lists all books and cds available in a secure payment environment.
For member prices, please login as a returning customer with your email address from your itSMF USA member profile and input itsmf for your initial "temporary" password.
|
**Please allow 7-10 business days for shipping on all orders**
GO TO itSMF USA ONLINE STORE
Members please remember to login as a returning customer. Use your email and the temporary password of "itsmf" when logging in so you will receive the member discount pricing!
|
| FREE PUBLICATIONS |
|
The State of ITIL (Survey Report)
Note: Visitors must go through the CMP registration page in order to access the report. To register, click here:
http://stateof.techweb.com/itil/register_sa.jhtml?docName=ITIL_SMF
|
Carnegie Mellon University would like to share a technical report comparing eSCM-SP and BS 15000 (Click here to download your complimentary copy)
The following paper on IT Governance was delivered by Ken Wendle of HP - as Chair of the Advisory Board and was primarily authored by Ian Clayton of IT Service Management Institute (and winner of the 2005 itSMF USA Lifetime Achievement Award) and Bill Powell of IBM.
Click Here for Introduction to IT Governance PDF file
itSMF USA is pleased to announce a new information resource. If you are seeking more extensive treatments of the ITIL® processes, this new feature should be helpful. A member of the Publications Committee has created a bibliography of ITIL® books currently in print and published by a commercial publishing house. Listings are by ITIL® process and then cross-referenced to the author(s). Inclusion on this list should not be construed as an endorsement by itSMF USA.
Click Here for ITIL Bibliography
|
|
Return Process
Replacement
You may request a replacement for your purchase within 30 days of the order ship date for either of the following two reasons:
- You received the wrong item
- The item received is defective (including damaged in transit, disc compatibility issue, or book defect)
Please contact itSMF USA at 626-449-3300.
Refund
You may return an unopened, original condition book or CD for a refund within 30 days of the order ship date. (If you discover that the item is defective after the package is opened, we will send you a replacement; please see Replacement above). Refund will be of the item purchase price, excluding shipping & handling.
itSMF USA reserves the right to reject books that are received in less than "new" condition. All refunds will be determined on a case by case basis. BOOKS MUST BE RETURNED UNDAMAGED AND UNUSED TO QUALIFY FOR REFUND (Note: CD's must be returned unopened to be considered 'new'.)
SHIPPING COSTS ARE NOT REFUNDED.
Please contact itSMF USA at 626-449-3300 for all returns.
|
|
|
