“Our goal is the development and growth of Service Management professionals into valuable and dependable resources for their organizations and customers,” said itSMF USA President, Sallie Kennedy.  “We have long sought to build a program that enables our membership to be able to demonstrate the skills and knowledge they have worked so hard to attain.”

Sallie Kennedy, itSMF USA Past President

“This is a great opportunity for the industry to get to the next level, we are excited about this because it establishes a new level of professionalism that will enhance our industry. Moreover we believe it will instill a pride in our profession, based on the recognition that priSM will provide.”

Kamal Davé, Institute of Certified Service Managers President

The Chairman of the itSMF International Executive Board, David Cannon, stated that “priSM is a major step towards the maturity of the ITSM industry. This program offers a valid, objective and consistent, global understanding that can be a valuable tool to those in search of the best ITSM professionals, while offering our members a career path to meet personal growth aspirations – no matter where they are today.”

David Cannon, itSMF International Executive Board Chair and ITIL® v3 co-author

“We’re going to make this a truly professional industry,” said Bob Sterbens, President Elect of the vendor neutral non-profit itSMF USA Chapter with over 10,000-members, “and we’re going to do it one professional at a time, by objectively validating and formally recognizing their experience, education, knowledge and skills across the breadth and depth of the recognized body of knowledge.”

Bob Sterbens, President Elect of itSMF USA Board of Directors

At the heart of many IT organizations striving to achieve a level of core ITSM maturity are its people.  “I applaud itSMF USA for introducing the priSM program to recognize the achievements of hard working individuals in the ITSM industry.  I know it will help move the bar higher by providing ITSM professionals with greater confidence in their knowledge, abilities and skills.  I’m excited about this launch and look forward to priSM being adopted by itSMF International so professionals worldwide can be recognized for their dedication and achievements to the ITSM industry.”

Robert Stroud, CA - VP Strategy and ITIL/Governance Evangelist and Board Member of itSMF International and ISACA

David Coyle, Research VP of IT Operations Management Research at Gartner stated; "IT Service Management is evolving from a set of disparate process frameworks (e.g. ITIL, Cobit, ISO 27000 & 20000, MOF, Six Sigma, etc.) and certifications to a unified profession that focuses on strong relationships to Service Management on the business side. This is an emerging trend that will create stronger alignment between the business and IT."

David Coyle, Research VP of IT Operations Management Research at Gartner

"Having offered ITIL education for the past nine years, ITpreneurs is extremely pleased to see a professional recognition being offered by itSMF USA to not only increase the validity of an individuals value to the ITSM community but also to ensure continual learning and development." 

Marc Halcrow, Itpreneurs

“EXIN congratulates the Institute of Certified Service Managers with your bold and innovative initiative through the priSM program. This provides a truly independent structured development plan and the validation of knowledge and skills of the IT Professional. We commend you and look forward to supporting the program to enhance the quality of the IT sector.”

Michael McLaughlin, EXIN USA

“ITSM has been the center and heart of business for many years. As the hub and brains behind business process it is only right that the professionals working in it be certified and credentialed. This includes the necessary leadership and “soft skills” to be the true business partners we really are. I applaud this launch and look forward to being a part of the growth and development of our profession.“

Michael Kublin, PeopleTek Inc.

The program was recently previewed by sponsors of itSMF USA in order to determine the level of interest, with exciting results.  According to HP’s Service Management profession’s global lead Angela Chin, “Unlike mature professions such as Law, Medicine, or Accounting which have been around for hundreds and sometimes thousands of years, IT is a relatively new profession.  For example, the Medical profession has well-established professional boards to certify and recognize qualifications of individuals who practice in that profession.  In the past few decades, the business world’s demand for IT has pushed IT to mature as a profession,” she said.  Ms. Chin went on to say, “The first important steps included the creation of ITIL®, which documented the best practice collected over the decades into a Library.  As the IT profession matures, the vision of priSM will take IT to the next significant milestone.  It will provide the world with a formal framework to credential, recognize, and establish IT professionals  in  a foundational service industry.    In my role as HP's Service Management profession's global lead, I believe this credential will provide a structure for people to advance in their career in IT,” Chin concluded.

Angela Chin, HP’s Service Management profession’s Global Lead

“This program is the first phase of an initiative by itSMF International to promote and internationalize a worldwide professional recognition and development scheme. We anticipate that other itSMF Chapters will wish to align their professional credentialing interests with us to evolve the ITSM community toward a truly globalized professionalism.  Sharon Taylor, Board Chair of itSMF International,  stated that “priSM is a major step towards the maturity of the ITSM industry. This program represents a consistent, global understanding of what it means to be an ITSM practitioner, and how our members can meet their career and personal growth aspirations – no matter where they are today.”

Sharon Taylor, Former Board Chair of itSMF International

"The announcement is the most refreshing thing to come along in a long time.  itSMF is a great organization, but its very nature constrains its ability to meet certain needs of the profession.  I am truly excited about the launch.  Thanks to all who have participated in its creation."

Steve Jassen, Plexent

“We believe that ITSM is more than a practice, but an industry of professionals.  We are encouraged that priSM run by itSMF USA, and credentialed by the Institute of Certified Service Managers, is now also focusing on professional credentialing.  We are pleased to endorse this program.”

Lisa Schwartz, ITSM Academy

“priSM is a breakthrough in an industry that has been searching for this type of resource for years.  I see value for Holmes and Associates as well as for our clients. “

Kirk Holmes, Holmes and Associates

“IT Service Management is ready for a higher level, as are the people who have pursued it as a career. PriSM will allow professionals to be further respected as learned, experienced and valuable assets they are for an organization. Loyalist Certification Service is an enthusiastic supporter of this new professional recognition program.”

Michelle Sherbino, Loyalist Certification Services

“ICSM is dedicated to promoting the highest standards of Service Management for its fellows, members, and practitioners, and championing industry standards and practices. priSM is a natural fit as Service Management evolves from a nice-to-have academic certification to a respected professional credential. CourseSeeker is proud to support ICSM and priSM.”

Shane Deay, CourseSeeker

Jon Unger, SmallCart