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itSMF USA Celebrates 20th Anniversary

Houston, TX | March 14, 2017


The organization and their new Board of Directors celebrate two decades of changing the ITSM industry.


itSMF USA , a chapter of itSMF International is proud to announce its 20th year as the leading independent professional organization for IT Service Management professionals in the United States. itSMF USA has achieved two decades of excellence in promoting and advancing the ITSM industry.


itSMF was founded in 1997 with the goal to bring the ITSM professionals and vendors together for a collaborative community of ITSM applying best practices and principles. Today, while the mission is similar, itSMF is committed to driving business value through developing IT Service Management Professionals and being the industry unifier across many disciplines, methodologies, and technologies.


itSMF USA has grown to include a network of over 30,000 professionals across the country. Every year they have successfully educated and connected itSMF USA members through white papers, webinars, local events and at the annual FUSION Conference. As they grow, itSMF USA remains committed to providing opportunities for growth to its members.


"The 20th Anniversary is a huge milestone within the industry and itSMF is proud of what it's accomplished and excited for the future as the Board of Directors are working hard to set the stage as a Unifier of the very complex Eco-system that we are all a part of," said newly elected itSMF USA President Cathy A. Kirch.


As itSMF USA celebrates its 20th year, they announce their new Board of Directors. The Board of Directors Executive Committee includes Cathy A. Kirch serving as President, Pam Erskine as Past President, and Jay Stuart as President Elect. Kevin Ritter serves as Secretary and Colin Monaghan serves as Treasurer. The itSMF USA Board of Directors is completed with Gary Case leading Member Services, Adriaan Van de Rijken leading Alliances, David Nottingham leading Content, Doug Tedder leading Strategic Development, and Brian Newcomb leading Marketing and Membership Growth.


Board members are full time industry professionals elected or appointed to their position and serve without compensation for their term. The itSMF USA recognizes the organizations who support key resources in their donation of time and talent needed to lead itSMF USA. The current Board of Directors represent Allstate Insurance Corporation, AdOPT, GE Capital, State Farm, Pink Elephant, Quint Group, TEKsystems, Tedder Consulting, The Ohio State University, and Windward Consulting.


The new Board will continue itSMF USA initiatives to advance the ITSM industry and its professionals through education, collaboration, and career growth opportunities.



itSMF Names New Board Members

Houston, TX | January 9, 2017


itSMF USA, a chapter of itSMF International and the independent professional organization and forum for IT Service Management professionals in the U.S., has announced the organization’s newly elected Board of Directors for 2017.


 New members elected to serve three-year terms for itSMF USA include Gary Case, David Traynor, Adriaan van de Rijken.  Jay Stuart will serve a two year position. They replace outgoing board members Charles Araujo, Amy Green, and Brenda Iniguez, who just completed three-year terms. Pam Erskine will assume the role of past president on the executive committee. Cathy A. Kirch will serve as president from December 2016 through January 2018.


 “We thank our outgoing board members for their hard work and dedication. Their efforts helped create opportunities for our members to network with their peers and lay a foundation for future itSMF USA growth. It has been great working with them,” said Kirch.


 “In 2017 itSMF USA will focus on industry alliances, research, communities, content and unifying the vast ecosystem that exists around technology all of which will help IT management better understand how to integrate the practices and frameworks that support our businesses in achieving their objectives. I am excited to have four new board members joining the team and I look forward to working with them as we continue to develop itSMF USA as the leading service management community.”


 The 2017 itSMF USA Board of Directors will be officially seated on January 13, 2017. New portfolio assignments will also be announced at that time. More information is available on the itSMF USA Board of Directors here.


itSMF USA and DASA Launch Strategic Alliance

Houston, TX | December 15, 2016



IT Service Management Forum (itSMF) USA and the DevOps Agile Skills Association (DASA) form a Strategic Alliance. This Alliance represents our mutual objectives to advance the ITSM Value Chain by enabling IT Service Management Professionals skill expansion opportunities in the area of DevOps, Agile skills development.


Keeping Pace with Change is Essential for Success

Enterprise IT organizations and Service Management Professionals are running to keep pace with change, opportunities and advantages new technologies are providing. The reality is that Cloud, virtualization and a rapidly growing internet, coupled with digital and mobile technologies are driving them to transform their business models and corresponding service delivery faster than ever before.


"Keeping up with the continual pace of change is a challenge. Aligning with progressive organizations like DASA, who have created a competence model and universal qualification program that will help ITSM Practitioners obtain the knowledge and skills needed to keep up with this increasing pace is critical to exposing our members to ways that they can advance the value chain in their organizations," says Cathy Kirch - President itSMF, USA.


A Competence Model focused on Skills and Knowledge Development

The IT Service Management space has to move faster than ever before to meet the demands of their business and clients. DevOps Agile Skills plays a significant role in enabling IT Service Management Professionals to continuously deliver quality. "itSMF USA and DASA fundamentally believe that by joining forces we can not only provide Thought Leadership in the DevOps, Agile space but also guidance to IT Service Management professionals on why and how DevOps and Agile can help them with their IT transformations. Enabling their rapid skills and knowledge growth to help them manage and deploy new business services faster is a fundamental objective for entering this new Alliance between DASA and itSMF USA,” says Sukhbir Jasuja, DASA Board.


About DASA

DevOps Agile Skills Association (DASA) provides an open, global community for DevOps and Agile skills development. It is organized as a community-driven platform open to participating member organizations to help define role-based competencies and learning curricula.


To realize its broader purpose, DASA aims to: Generate interest in and awareness of the need for skills development Define a relevant and vendor-neutral DevOps qualifications program for professionals Promote open source qualifications for DevOps Skills Ensure a baseline quality for training programs delivered to the market Map members' training program content against the role-based competencies baseline


To find out more about DASA visit:


itSMF USA Announces FUSION 16 Award Finalists & Winners

Houston, TX | November 29, 2016


itSMF USA is proud to announce the finalists and winners of their itSMF USA Awards. The goal of these awards is to recognize and celebrate excellence and achievements within our community.


Each of the award finalists and winners were chosen for their excellence in IT Service Management, the corresponding business results and their support of the itSMF USA community.


The itSMF USA Award Finalists and Winners are:


Service Management in Action Award

This award recognizes excellence in Service Management industry relevance and business outcomes by a company. The finalists for the Service Management in Action Award are Johnson Controls and Whirlpool Corporation.  Both of these organizations did some very impressive work!


The winner of the 2016 Service Management in Action Award is Johnson Controls.


 By establishing service management best practices and processes and through automation, Johnson Controls was able to reduce costs by $1.5 million.


itSMF Contributor of the Year Award

This award recognizes an individual for their excellence in Service Management and their overall participation in the Service Management industry and itSMF USA. This year’s finalists are Karl Bietsch and Veasta Hogue.


The winner of the 2016 itSMF Contributor of the Year Award is Karl Bietsch.


Mr. Bietsch is a mentor, teacher, speaker and long standing member of the itSMF USA community. He generously contributes his knowledge on Service Management content, trends and industry direction as a frequent writer and speaker. 


itSMF Community Excellence Awards

These awards recognize the contributions from virtual and local itSMF Communities.  These groups have provided outstanding contributions in support of the mission and goals of itSMF USA. There are two awards in this category, the Upstart LIG of the Year Award and the Sustained Performance LIG of the Year Award.


The Upstart of the Year is awarded to a new Community that has shown tangible provision of relevant learning, growth and networking for Service Management professionals. The Sustained Performance Community Award is awarded to the group that has shown consistent commitment and success in creating relevant content, networking and learning opportunities for Service Management professionals.


The winner of the 2016 Upstart LIG of the Year Award is the Ohio Valley Community,

represented by President Jay Lescoe.


The Ohio Valley Community focused on delivering WOW events.  Through their dedicated strategy and excellent use of analytics, they were able to offer innovative programs which resulted in significant growth.


The winner of the Sustained Performance Community of the Year Award is the Heartland Community,

represented by President Marko E. Johnson.


The Heartland Community has successfully held seven events per year over the last four years. They have demonstrated excellence in the fundamentals such as providing exceptional opportunities for members through networking and thought provoking presentations.  In addition, they consistently applied good business practices relating to reporting and budgeting which allowed them to attract and maintain dedicated members.


itSMF USA President’s Award

This award is an honor that is rarely presented.  Individuals receiving this award have made an outstanding contribution to the Service Management industry. They’ve given their time and talent to provide significant opportunities for others in our community. 


The winner of this year’s President’s Award is Jill Zimmerman.


Ms. Zimmerman has been instrumental in creating a powerful program line up at the FUSION Conference. Through her leadership and guidance, she has contributed to the growth and learning of thousands of FUSION attendees.


Congratulations to all the finalists and winners! We are proud to recognize your accomplishments. 



itSMF USA would also like to thank Fruition Partners, a CSC Company for their sponsorship of the awards program.  Their dedication to the service management community allows us to recognize the outstanding work of our award winners.  The itSMF USA Awards are presented at the FUSION Conference. Learn more about the awards and past winners at


About itSMF USA

itSMF USA is a chapter of itSMF International. They are the leading independent professional organization and forum for IT Service Management professionals in the US. For more information on itSMF USA, visit


About FUSION 16

The FUSION 16 Conference is the premiere Service Management conference of the year. Jointly hosted by itSMF USA and HDI, FUSION 16 brings together the best speakers, vendors and networking opportunities for service management professionals for four days in Las Vegas, Nevada. Learn more about FUSION 16 at



Archived News


Click here to see all archived news articles from 2015 and 2016


10-20-2016  Announcing the itSMF USA FUSION 16 Award Finalists!

10-23-2016  Fruition Partners, a CSC Company, to Sponsor itSMF USA Awards at FUSION 16

10-06-2016  itSMF USA and Lean IT Association Announce Strategic Alliance!

08-23-2016  Accepting Nominations for the Next Generation itSMF USA Awards Program

06-29-2016  itSMF USA opens nominations for Next Generation of itSMF USA Awards

First Quarter 2016  itSMF USA names new members of the BIG Team

01-21-2016  FUSION 16 Opens Call for Speakers

12-01-2015  itSMF USA Names New Board Members

11-30-2015  Winners Honored at FUSION Conference

11-17-2015  itSMF USA and BMC Software are proud to announce this year’s winners of the 2015 Student Case Competition

11-17-2015  itSMF USA Announces Newly Elected Board of Directors for 2016

12-12-2014 Farewell from Past President, Jack Probst

11-28-2013 AXELOS and itSMF to work together on the development of Global Best Practice in IT Service Management 

11-14-2013 itSMF USA 2013 Board of Directors vote to endorse Service Management Congress and its Call to Action  

10-04-2013 itSMF USA and HDI’s Annual Event to Host New Owner of ITIL and PRINCE2 Brands 

08-15-2013 AXELOS will be at FUSION 13 

07-03-2013 Future of ITIL workshop - a little insight Provided by itSMF UK  

07-03-2013 New company launched to promote Best Management Practice portfolio to a global business audience 

 03-28-2013 itSMF USA Announces NetApp as New Premier Sponsor

10-31-2012 itSMF USA 2012 Awards Spotlight "Best of the Best” in Service Management Industry Innovation and Excellence

08-30-2012 IT Governance Publishing and itSMF USA Launch ‘Thought Leadership’ Book Series

04-11-2011 itSMF USA Announces New 2011 Independent Research Study on Service Management Adoption and Its Impact for IT