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itSMF USA 2017 Announces Next Generation Service Management Award Winners

Houston, Texas | November 14, 2017

 

itSMF USA and awards sponsors Ivanti, EXIN and AXELOS, announced the 2017 itSMF USA Next Generation Service Management Award Winners at the premier Service Management conference, FUSION 17, on November 1 in Orlando, Florida.

 

The Service Management in Action Award, sponsored by Ivanti, was awarded to Procter & Gamble for achieving significant business results from process improvements made through their Incident Reduction Initiative.

 

The itSMF Contributor of the Year Award, sponsored by EXIN, was awarded to John Clipp. John has over 25 years in IT and Service Management and is a long-time member of itSMF USA. He is a Vice President at TechnoLava and currently serves as the Manager of the itSMF USA Problem Management Community of Interest, the DevOps / Agile Community of Interest and the President of the itSMF USA Nations Capital Local Interest Group.

 

The itSMF Community Excellence Award, sponsored by AXELOS, was presented to three member communities in recognition of excellence in delivering quality programs to local itSMF USA members and guests. The Minnesota Local Interest Group was awarded the High Performance Community of the Year in recognition of service excellence over the preceding 12 months. The Los Angeles Local Interest Group was awarded the Sustained Performance Community of the Year for consistent commitment and success over the past 5 years. The San Francisco Local Interest Group was named the Upstart Community of the Year as a new community that has shown tangible results in their first year.

 

Cathy Kirch, President of itSMF USA presented the President’s Award to Kevin Ritter. Kevin has over 35 years of experience in IT and been involved with itSMF USA since 2004. He has led numerous Service Management workshops, spoke at local and national events, written white papers, been President of the Heartland Local Interest Group, and took on other leadership roles, including more recently, as a member of the itSMF USA Board of Directors.

 

Of the awards presented, Cathy Kirch remarked, “The award recipients illustrate how the ITSM community is evolving and we recognize and applaud these industry leaders for taking steps to guide us into the future. ItSMF USA is proud of each awardee and thanks the sponsors who support these efforts.”

 

Learn more at: www.itsmfusa.org/awards

 

ABOUT itSMF USA

itSMF USA, a chapter of itSMF International, is the independent professional organization and forum for IT Service Management professionals in the US. A not-for-profit organization, itSMF is a prominent player in the ongoing development and promotion of IT Service Management (ITSM) best practices, standards and qualifications in the United States. This network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for individuals and organizations to connect, learn and grow. For more information, visit http://www.itsmfusa.org/

 

About Ivanti

The Power of Unified IT. Ivanti unifies IT and Security Operations to better manage and secure the digital workplace. From PCs to mobile devices, VDI and the data center, we discover IT assets on-premises and in the cloud, improve IT service delivery, and reduce risk with insights and automation. We also help you leverage modern technology in the warehouse and across the supply chain to improve delivery without modifying backend systems. Ivanti is headquartered in Salt Lake City, Utah, and has offices all over the world. For more information, visit www.ivanti.com and follow us at @GoIvanti.

 

About EXIN

EXIN enables the digital transformation for professionals and organizations, by developing and validating digital competences. EXIN is the leading global independent certification institute for professionals in the ICT domain. With more than 30 years of experience in certifying the competences of over 2 million ICT-professionals, EXIN is the leading and trusted authority in the ICT-market. EXIN has over 1000 accredited partners EXIN facilitates ICT certifications as well as e-CF® Assessments and e-CF® Skills Gap Analysis in more than 165 countries and 20 languages. EXIN is headquartered in The Netherlands and has regional representations worldwide, including in the USA, Canada, Brazil, Spain, Germany, India, Malaysia, China and Japan.  For more information visit www.exin.com.

 

ABOUT AXELOS

AXELOS is committed to nurturing best practice communities on a global scale. AXELOS is responsible for developing, enhancing and promoting a number of best practice methodologies used globally by professionals working primarily in project, program and portfolio management, IT service management and cyber resilience. The methodologies, including ITIL®, PRINCE2®, MSP® and the new collection of cyber resilience best practice products, RESILIA™, are adopted by private, public and voluntary sectors in more than 150 countries to improve employees’ skills, knowledge and competence in order to make both individuals and organizations work more effectively. For more information, visit www.axelos.com.

 


 

AXELOS Announces the Planned Update to ITIL at itSMF USA FUSION 2017 Conference

Houston, Texas | October 19, 2017

The development to the ITIL framework will take place in 2018. AXELOS invites IT service management professions to contribute to the next evolution of ITIL

AXELOS, the global custodian of ITIL, has today announced that it plans to update the world’s most widely-adopted framework for service management.

 

The development of the updated framework will take place in 2018. While building on the established core of best practice in the existing ITIL guidance, the update will offer new and explicit practical content focusing on the optimum integration of ITIL with complementary practices, such as DevOps, Agile and Lean.

 

True to the spirit that has always characterized the development of ITIL, this evolution of the framework will derive from the real-life experiences of thousands of specialists and experts. Contributors from the global ITSM community already include international brands, SMEs, governments, academics, training organizations and professional communities. Over 650 practitioners worldwide are now participating in ITIL’s Global Research Programme.

Speaking at itSMF USA FUSION 2017 conference, Peter Hepworth, Chief Executive Officer of AXELOS, commented:

 

“ITIL is a community-driven initiative, and I would now like to encourage IT professionals to join our Global Research Programme. This is their opportunity to contribute to and drive forward this latest evolution of the framework. They will take ITIL best practice into the future by ensuring that it continues to provide service management professionals with guidance that reflects the realities and demands of today’s rapidly evolving business environment.”

 

AXELOS’s extensive research among the global service management community has shown that ITIL’s proven and tested framework remains the backbone of today’s business practices, crucially facilitating business transformation. Over a million IT professionals in the US rely on ITIL’s best-practice guidance to deliver business success, and each year organizations invest substantially in adopting ITIL, adapting it to their needs, and upskilling their people with ITIL qualifications. As a reflection of this, the update will continue to include the widely-adopted core principles of ITIL, which already deliver real value to organizations worldwide.

 

Flexibility and agility have become a priority in recent years as organizations adopt new technologies and ways of working, such as cloud, increased levels of automation and digital transformation. That dynamic is behind the ITIL update: it will ensure that the world’s IT service management professionals can confidently integrate their essential ITIL knowledge with these new business practices.

 

Peter Hepworth continued:

 

“Over the last 18 months AXELOS has engaged with hundreds of experts in the service management community. They have affirmed that ITIL, with its proven framework, remains as relevant as ever. With this update we can build upon these strengths by making ITIL even more responsive, transparent and agile.”

 

AXELOS’s research also demonstrates the value that the qualifications bring to ITSM professionals. The certificates are industry-recognized and are established as prerequisites for many IT careers. Recognizing this, AXELOS will ensure that the current ITIL qualifications remain valid within the new scheme.

 

Cathy Kirch, President of itSMF USA, the organizer of FUSION 2017 and the leading independent professional forum for IT Service Management professionals in the US, commented:

 

“ITIL is the most firmly entrenched ITSM framework in the infrastructure of large, complex organizations, with many – if not most – Fortune 500 companies using it. Currently, ITIL and complementary practices, such as DevOps, Agile, and Lean, are used successfully in conjunction with each other, however the next evolution of ITIL will promote and underpin dynamic collaboration.

 

itSMF USA actively supports this update. We recognize the importance of ITIL’s evolution: it is critical to ensuring that, as business environments change with increasing speed, service management professionals have the crucial skills to handle emerging technologies and adopt new practices.

 

“We are keen for our members to feed into the ITIL Global Research Programme. This is about their role in creating an ITIL for the future, a framework which will continue to provide ITSM professionals with the resources to remain at the heart of business transformation.”

 

To contribute to ITIL’s Global Research Programme and drive forward this latest evolution of the framework go to https://www.axelos.com/global-itsm-research-programme

 

For further information:

Holly Waite
Head of Brand, PR and Communications
E: Holly.Waite(at)AXELOS(dot)com
M: (44) 7725 618 769

 

About AXELOS
AXELOS is a joint venture company co-owned by the UK Government’s Cabinet Office and Capita plc. It is responsible for developing, enhancing and promoting a number of best practice methodologies used globally by professionals working primarily in project, programme and portfolio management, IT service management and cyber resilience. The methodologies, including ITIL®, PRINCE2®, MSP® and the new collection of cyber resilience best practice products, RESILIA™, are adopted in more than 150 countries to improve employees’ skills, knowledge and competence in order to make both individuals and organizations work more effectively. http://www.axelos.com

 

About itSMF USA
The itSMF USA, a chapter of itSMF International, is the independent professional organization and forum for IT Service Management professionals in the US. A not-for-profit organization, itSMF is a prominent player in the on-going development and promotion of IT Service Management (ITSM) best practices, standards and qualifications in the United States. This network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for you and your organization to connect, learn and grow. Come be part of the profession of IT service management.http://www.itsmfusa.org

 


 

itSMF USA 2017 Next Generation Service Management Award Finalists

Houston, Texas | October 19, 2017

 

               

 

FUSION 17 Awards Sponsors, Ivanti, EXIN and AXELOS, are proud to announce the itSMF USA FUSION 17 Award Finalists for each of our Next Generation Service Management Awards

 

itSMF USA and our FUSION 17 Awards Sponsors, Ivanti, EXIN and AXELOS, are proud to announce the itSMF USA FUSION 17 Award Finalists for each of our Next Generation Service Management Awards.

 

Service Management in Action Award Finalists - sponsored by Ivanti

  • IT Services, UC San Diego
  • Procter & Gamble

itSMF Contributor of the Year Award Finalists - sponsored by EXIN

  • John Clipp, Vice President, TechnoLava
  • Chuck Wysocki, Service Management Evangelist, Macy’s

itSMF Community Excellence Award Finalists - sponsored by AXELOS

  • Minnesota LIG - Jeanette McGillicuddy, President
  • Los Angeles LIG - Ray Ybarra, President
  • San Francisco LIG - Kalyan Balakrishnan, President

“We once again had a large group of outstanding nominees for this year’s awards, making the selection of our finalists a huge challenge. We want to congratulate our finalists for demonstrating service excellence, their practical use of industry practices in helping their organizations achieve desired business outcomes, and their commitment to the Service Management community.”, Kevin Ritter, Director of Awards Program, itSMF USA.

 

Please help congratulate these who have been selected as our Award Finalists for the 2017 itSMF USA Next Generation Service Management Awards. We look forward to seeing you at FUSION 17, October 31st – November 3rd at the Rosen Shingle Creek in Orlando to find out who will be selected as this year’s Award Winners. Learn more at: http://www.itsmfusa.org/awards

 

ABOUT itSMF USA
itSMF USA, a chapter of itSMF International, is the independent professional organization and forum for IT Service Management professionals in the US. A not-for-profit organization, itSMF is a prominent player in the ongoing development and promotion of IT Service Management (ITSM) best practices, standards and qualifications in the United States. This network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for individuals and organizations to connect, learn and grow. For more information, visit http://www.itsmfusa.org/

 

About Ivanti
The Power of Unified IT. Ivanti unifies IT and Security Operations to better manage and secure the digital workplace. From PCs to mobile devices, VDI and the data center, we discover IT assets on-premises and in the cloud, improve IT service delivery, and reduce risk with insights and automation. We also help you leverage modern technology in the warehouse and across the supply chain to improve delivery without modifying backend systems. Ivanti is headquartered in Salt Lake City, Utah, and has offices all over the world. For more information, visit http://www.ivanti.com and follow us at @GoIvanti.

 

About EXIN
EXIN enables the digital transformation for professionals and organizations, by developing and validating digital competences. EXIN is the leading global independent certification institute for professionals in the ICT domain. With more than 30 years of experience in certifying the competences of over 2 million ICT-professionals, EXIN is the leading and trusted authority in the ICT-market. EXIN has over 1000 accredited partners EXIN facilitates ICT certifications as well as e-CF® Assessments and e-CF® Skills Gap Analysis in more than 165 countries and 20 languages. EXIN is headquartered in The Netherlands and has regional representations worldwide, including in the USA, Canada, Brazil, Spain, Germany, India, Malaysia, China and Japan. For more information visit http://www.exin.com.

 

ABOUT AXELOS
AXELOS is committed to nurturing best practice communities on a global scale. AXELOS is responsible for developing, enhancing and promoting a number of best practice methodologies used globally by professionals working primarily in project, program and portfolio management, IT service management and cyber resilience. The methodologies, including ITIL®, PRINCE2®, MSP® and the new collection of cyber resilience best practice products, RESILIA™, are adopted by private, public and voluntary sectors in more than 150 countries to improve employees’ skills, knowledge and competence in order to make both individuals and organizations work more effectively. For more information, visit http://www.axelos.com.

 


 

Ivanti, EXIN and Axelos as the FUSION 17 Awards Sponsors

Houston, Texas | October 12, 2017

 

               

 

itSMF USA is proud to announce Ivanti, EXIN, and AXELOS as the FUSION 17 Awards Sponsors for this year’s Next Generation Service Management Awards. The Next Generation of itSMF USA Awards celebrate and recognize success in service management, among individuals, teams, and Local Interest Groups and Communities of Interest. Award winners will be announced before the nearly 1,000 industry leaders and practitioners attending this year’s premier IT Service Management Conference called FUSION 17 on Oct. 31 - Nov. 3, 2017 at the Rosen Shingle Creek in Orlando.

 

Award categories include:

 

Service Management in Action Award – Sponsored by Ivanti

  • This award recognizes and celebrates a team’s excellence in Service Management (SM) relevance and business outcomes.

 Contributor of the Year Award – Sponsored by EXIN

  • This award recognizes and celebrates individual Service Management excellence and participation in the SM industry and itSMF.

Community Excellence Awards – Sponsored by AXELOS

  • This category recognizes local and virtual communities who have provided outstanding contributions to the mission and goals of itSMF USA.

itSMF USA brings together experts in Service Management, which are the unique capabilities everyone uses to deliver technology to the business, with our Vendor Community and Employers.  We are thrilled to have Sponsors in our Community partner with us to recognize those individuals and companies  that have excelled in their work during 2017.  IT is a vital part of every business delivery and these awards showcase those talents that exist in our community.  Our Award Sponsors have a keen eye toward the future while supporting the acknowledgement of this year’s star players and we thank them for their support!” said Cathy Kirch, President itSMF USA.

 

Learn more at http://www.itsmfusa.org/awards

 

About Ivanti

The Power of Unified IT.  Ivanti unifies IT and Security Operations to better manage and secure the digital workplace. From PCs to mobile devices, VDI and the data center, we discover IT assets on-premises and in the cloud, improve IT service delivery, and reduce risk with insights and automation. We also help you leverage modern technology in the warehouse and across the supply chain to improve delivery without modifying backend systems. Ivanti is headquartered in Salt Lake City, Utah, and has offices all over the world. For more information, visit www.ivanti.com and follow us at @GoIvanti.

 

About EXIN

EXIN enables the digital transformation for professionals and organizations, by developing and validating digital competences. We help make sure professionals and organizations are enabled to take full advantage of the opportunities offered by the digital transformation, and at the same time managing the risks and challenges it presents.

 

EXIN is the leading global independent certification institute for professionals in the ICT domain. With more than 30 years of experience in certifying the competences of over 2 million ICT-professionals, EXIN is the leading and trusted authority in the ICT-market. EXIN has over 1000 accredited partners EXIN facilitates ICT certifications as well as e-CF® Assessments and e-CF® Skills Gap Analysis in more than 165 countries and 20 languages. EXIN is headquartered in The Netherlands and has regional representations worldwide, including in the USA, Canada, Brazil, Spain, Germany, India, Malaysia, China and Japan.  For more information on EXIN visit www.exin.com.

 

ABOUT AXELOS

AXELOS is committed to nurturing best practice communities on a global scale.  AXELOS is responsible for developing, enhancing and promoting a number of best practice methodologies used globally by professionals working primarily in project, program and portfolio management, IT service management and cyber resilience.  The methodologies, including ITIL®, PRINCE2®, MSP® and the new collection of cyber resilience best practice products, RESILIA™, are adopted by private, public and voluntary sectors in more than 150 countries to improve employees’ skills, knowledge and competence in order to make both individuals and organizations work more effectively.  For more information on AXELOS, visit www.axelos.com.

 

ABOUT itSMF USA

itSMF USA, a chapter of itSMF International, is the independent professional organization and forum for IT Service Management professionals in the US. A not-for-profit organization, itSMF is a prominent player in the ongoing development and promotion of IT Service Management (ITSM) best practices, standards and qualifications in the United States. This network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for individuals and organizations to connect, learn and grow. For more information, visit http://www.itsmfusa.org/

 


 

itSMF USA and 451 Research Renew Strategic Partnership

Houston, Texas | September 1, 2017

 

   

 

IT Service Management Forum (itSMF) USA and 451 Research renew strategic partnership. This partnership represents mutual objectives to advance ITSM by leveraging global research and input from industry practitioners.

 

Data Driven Decisions

Nobody knows exactly what the future will bring, but analyzing trends and using objective research provides the insight to make strategic, fact based decisions. This partnership will continue to provide results of this valuable research to the members of itSMF USA through 451 Research reports while including the membership of itSMF USA in 451 Research’s industry-leading primary research. “The 451 Research partnership is an important agreement to benefit our members as it allows us to bring relevant information forward through the research reports provided to us by our partner.”  says, Cathy Kirch - President itSMF, USA.

 

The alliance between itSMF USA and 451 Research will also result in greater dissemination of knowledge through the delivery of reports to attendees of iitSMF USA’s Fusion17 Service Management conference to be held in Orlando, FL (http://www.servicemanagementfusion.com).

 

  


 

Archived News

 

Click here to see all archived news articles from 2015 and 2016

 


03-14-2017  itSMF USA Celebrates 20th Anniversary

01-09-2017  itSMF Names New Board Members


12-15-2016  itSMF USA and DASA Launch Strategic Alliance

11-29-2016  itSMF USA Announces FUSION 16 Award Finalists & Winners

10-20-2016  Announcing the itSMF USA FUSION 16 Award Finalists!

10-23-2016  Fruition Partners, a CSC Company, to Sponsor itSMF USA Awards at FUSION 16

10-06-2016  itSMF USA and Lean IT Association Announce Strategic Alliance!

08-23-2016  Accepting Nominations for the Next Generation itSMF USA Awards Program

06-29-2016  itSMF USA opens nominations for Next Generation of itSMF USA Awards

First Quarter 2016  itSMF USA names new members of the BIG Team

01-21-2016  FUSION 16 Opens Call for Speakers


12-01-2015  itSMF USA Names New Board Members

11-30-2015  Winners Honored at FUSION Conference

11-17-2015  itSMF USA and BMC Software are proud to announce this year’s winners of the 2015 Student Case Competition

11-17-2015  itSMF USA Announces Newly Elected Board of Directors for 2016


12-12-2014 Farewell from Past President, Jack Probst


11-28-2013 AXELOS and itSMF to work together on the development of Global Best Practice in IT Service Management

11-14-2013 itSMF USA 2013 Board of Directors vote to endorse Service Management Congress and its Call to Action  

10-04-2013 itSMF USA and HDI’s Annual Event to Host New Owner of ITIL and PRINCE2 Brands 

08-15-2013 AXELOS will be at FUSION 13 

07-03-2013 Future of ITIL workshop - a little insight Provided by itSMF UK  

07-03-2013 New company launched to promote Best Management Practice portfolio to a global business audience 

03-28-2013 itSMF USA Announces NetApp as New Premier Sponsor


10-31-2012 itSMF USA 2012 Awards Spotlight "Best of the Best” in Service Management Industry Innovation and Excellence

08-30-2012 IT Governance Publishing and itSMF USA Launch ‘Thought Leadership’ Book Series


04-11-2011 itSMF USA Announces New 2011 Independent Research Study on Service Management Adoption and Its Impact for IT

 

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