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Community of Interest Groups Information
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Welcome to the itSMF USA Community of Interest Groups Information Page


Listed below are all of the current itSMF USA Community of Interest Groups:

Executive Connections Community of Interest

Email:  itsmfusa-executiveconnections@itsmfusa.org

 

This CoI is open to all participants of the Executive Connections event at Fusion, and will provide an online platform to continue the valuable interactions that took place during the event. Sessions will be facilitated by itSMF USA and will include content specific presentations, panel discussions with subject matter experts, and executive roundtables. We are excited about providing this opportunity and platform to continue the valuable networking and information sharing that takes place at the Fusion conference.


 

 

 

 

Problem Management CoI

Email pmsig@itsmfusa.org

 

The purpose of problem management is to manage the lifecycle of all problems from first identification through further investigation, documentation and eventual removal. Problem management seeks to minimize the adverse impact of incidents and problems on the business that are caused by underlying errors within the IT Infrastructure, and to proactively prevent recurrence of incidents related to these errors. In order to achieve this, problem management seeks to get to the root cause of incidents, document and communicate known errors and initiate actions to improve or correct the situation.

 


 

 

 

 

COBIT Community of Interest

Email:cobit@itsmfusa.org

 

This Community of Interest Group is devoted to discussion, development, and knowledge sharing of Governance, Control and Audit for Information and related technology.


 

 

Continuous Improvement Community of Interest

Email: contimpcoi@itsmfusa.org

 

The Continuous Improvement Community of Interest is an itSMF USA interest group dedicated to providing webinar programming to further Continuous Improvement. With quarterly webinars, content is focused on current topics in IT that involve Continuous Improvement. We encourage feedback on content to our group to provide future topics for webinars. Our goal is to be informative, interesting, and relevant to the IT Service Management community.

 

Interested in speaking on Continuous Improvement?  Have a topic you want discussed?  We are interested in hearing from YOU!  Contact us at at contimpcoi@itsmfusa.org

 


 

 

 

 

Cyber Resilience Community of Interest

Email: cyberresiliencecoi@itsmfusa.org

 

More details about this CoI coming soon!


 

 

DevOps/Agile Community of Interest

 

Email: devopsagilecoi@itsmfusa.org

 

The DevOps / Agile Community of Interest is created as a community that will help lead the way in demonstrating the combined benefits of DevOps, Agile and IT Service Management best practices.


 

 

 

Higher Education Community of Interest

Email:higheredsig@itsmfusa.org

 

The Higher Education Community of Interest Group is devoted to discussion, development, and adoption of IT Service Management principles in support of institutions of higher education.


 

  

ISO 20000 Community of Interest

Email:iso-iec@itsmfusa.org

 

The ISO 20000 Community of Interest Group will provide knowledge and networking to those wanting to learn more about the standard, its application and practical use, the certification process and its value to the business.

 


 

 

 

 

Incident Management Community of Interest

Email: incidentmanagement@itsmfusa.org

 

This group is dedicated to information sharing around successful Incident Management practices. Let this group be a place to share your experiences and learn from your peers. Collectively we should all be striving to reduce the impact duration of incidents and major incidents on the business.

 
   

Services Community of Interest

Email: servicescoi@itsmfusa.org

 

Details regarding this CoI coming soon!

 
   

 

 


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