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2012 itSMF International Whitepaper Challenge Winners!
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itSMF International is pleased to announce the results of the 2012 International Whitepaper Competition!

The quality of entries for this event was extremely high and judging was exceptionally close with just fractions of a point separating the first four places this year.

Entries were invited from all itSMF chapters who were asked to submit up to three entries, representing the best papers from their chapters. (Papers needed to be vendor neutral and could not have been published, outside of itSMF previously.)

A special congratulations goes out to itSMF USA's Heartland LIG President, Kevin Ritter, for taking 3rd place in this international competition. This is a great achievement for itSMF USA as Kevin is our FIRST ever winner in this competition! Congratulations to Kevin Ritter (and the Heartland LIG)!

The top three entries in the competition are:

1st Place Junji Obuchi – itSMF Japan "5 Steps to Achieve Successful Service Management”

2nd Place David Bingham – itSMF UK "The Nine Stepping Stones to Meaningful Service Strategy”

3rd Place Kevin Ritter – itSMF USA "Gamification: How will Service Management ‘play along’?”

Congratulations to the winners and to all the finalists from participating chapters. Junji Obuchi will be presented with his prize, an iPad, at the upcoming itSMF Japan Annual Conference.

itSMF USA Members, be sure to download all of submissions!  





To learn more about itSMF International, please visit the website.