itSMF USA Announces Bookstore Partnership with IT Governance
This new partnership will result in a major increase in the range of books and products available from the
itSMF USA online store, which will now be run by the governance and compliance experts of IT Governance. The store will offer everything from all the official IT Infrastructure Library (ITIL®) publications to a host of IT service management books and software. Furthermore, these products will be available in an unprecedented range of formats, including e-books and PDFs, and through means of distribution ranging from online subscription to multi-user access. As with the previous bookstore, itSMF USA members will be able to enjoy discounted pricing throughout the online store.
- All existing itSMF USA members already have their own account set up on the IT Governance online store. All you have to do is activate it.
- Activation is easy: Go to https://www.itsmfusa-online-store.com/signin.aspx and scroll to the bottom of page, select FORGOT YOUR PASSWORD. Enter your email address, once you receive the email response; follow the instructions for account access. (You can also do this as part of the automated checkout process).
- If you don’t have a registered email address, login using your itSMF USA user name. Go to https://www.itsmfusa-online-store.com/signin.aspx, locate “itSMF USA member with no registered email address” and follow the onscreen instructions.
- 'My Account’ enables you to securely manage addresses, track historic orders, manage payments, leave feedback and place further orders.
- If you need assistance, email servicecenter@itgovernanceusa.com or call 1- 877- 317- 3454
Book Review Volunteers Needed! (Who doesn't love free books?)
We are looking for volunteers to review current ITSM-related
books in the context of practical resources to fulfill real-world business
needs. A review should be no longer than a single page and should “leap off the
page.”
ITGovernance will supply books at no cost to you for review. Once
a book has been received by the reviewer, it would be expected that a review
would be submitted to itSMF USA within two months for inclusion within a
newsletter.
Questions that will prompt the reviewer for ideas of what to
cover in their review:
- The key question: “Will
the book work for the readership in the way intended?”
- Is the title appropriate,
or could it be improved?
- Is theory kept to
manageable levels, such that a non-expert can understand?
- Does the book seem comprehensive,
or are there some obvious omissions?
- Should any other resources
(books, weblinks, etc.) be referenced?
- What do you see as the
market(s) for the book?
We appreciate as much additional opinion as you are able to
give. Thank you, in advance, for taking the time to review
publications.
priSM CPDs are available for
your published reviews!
Contact:
Kristine Smith, itSMF USA Volunteer Coordinator, at volunteer@itsmfusa.org.
The Truth about the ITIL Refresh!
A lot of speculation surrounds the ITIL refresh within the IT Service Management community. Our bookstore partner, IT
Governance, has assembled a FAQ to help you get to the “truth” about the ITIL refresh. [Download the FAQ document here.]
The ITIL 2011 update will be released on July 29th. We will be receiving the first shipment into America so you can receive your copy before anyone else and your member discount means you'll pay less than anyone else too! If you’ve already purchased ITILv3, you must get the new Service Strategy title in order to keep current. We are currently taking advanced orders for this publication as well as the Complete Lifecycle Publication Suite. |
ITIL Service Strategy provides guidance on how to design, develop, and implement service management, not only as an organisational capability but also as a strategic asset. Guidance is provided on the principles underpinning the practice of service management. This guidance is useful for developing service management policies, guidelines and processes across the ITIL Service Lifecycle.
What's Changed in this Version of ITIL Service Strategy?
The update does not make the guidance more complex It is designed to ensure that the books relate more clearly to one another, anomalies are corrected and that the content is conveyed in a clear and concise manner.
The feedback from users is that Service Strategy needed most improvement in this regard. Most of the concepts will remain the same, but the wording of these concepts and how they are explained will change.
See our FAQ paper for more details about the ITIL 2011 update.
Update Your Complete ITIL Lifecycle Publication Suite
You may also want to update your complete publication suite. The ITIL titles are structured to be read as a five title series, each building on the work of the other. The links between the titles have been enhanced and made clearer in the new versions.
Use your discount and be the first to receive the ITIL 2011 updates!
