itSMF USA’s Board is engaged in the official ISO/IEC process of revising the 20000 standards.

Input from the membership is key a component of our participation!

ISO/IEC 20000-1 is in its review cycle and there is an online survey available NOW for folks who have used, are using, or are considering its use to state their opinion on content and improvements. While no close date has been stated, this survey will ONLY BE AVAILABLE for the next couple of weeks (again, no official close date) as the information is necessary for the Plenary meeting in mid-May.

The survey is straightforward and hopefully something you are willing to invest 10-15 minutes. If you have colleagues who also might be interested in influencing the next version of 20K, please pass the URL forward. The more information we can gather, the better we can address the needs of the 20K community…

We thank each of you for your consideration and if you are receiving this information from more than once source, apologies (but think of it this way – you have great input and we want your opinion!!!) – the study group is trying to get the greatest participation possible.

Please CLICK HERE to take the survey.