ITIL® Lite
The initial impetus for the ITIL Lite concept and the new book ITIL® Lite – A lite approach to ITIL Implementation
came from conversations between Malcolm Fry and numerous IT Service
Management professionals concerning the implementation of ITIL v3. Two
main concerns emerged; 1) where is the starting point for implementing
ITIL v3 and 2) is it necessary to implement the whole of ITIL v3?
Note
that the questions were not “should we implement ITIL v3?”, but “how
should we go about implementing ITIL v3?” Which is why the ITIL Lite
workshop and the book focus on implementing ITIL v3 either in full or
in part. It is not a theoretical approach, but is a practical and
hands-on approach explaining the steps that need to be taken to achieve
an organization’s desired level of ITIL v3 implementation.
It is important to explain the reasoning and logic behind the concept of ITIL Lite.
First of all it is not meant to compete with or in any way denigrate
ITIL v3, rather it has been created to complement and assist
organizations that are adopting or are thinking of adopting ITIL v3.
There are many organizations who for different reasons, cannot or will
not be implementing ITIL v3 in its entirety. There are also those
organizations that are looking towards full ITIL v3 implementation but
are confused as to where to start this journey. ITIL Lite is
aimed at both of these groups; those who will not be fully implementing
ITIL v3 and those who intend to fully implement ITIL v3 but are looking
for a starting point.
The Workshop
Attend
the limited engagement, hands-on workshop inspired by the OGC ITIL®
Portfolio Product sanctioned book by author and industry luminary
Malcolm Fry, ITIL® Lite – A lite approach to ITIL Implementation.
This highly informative, engaging and entertaining one-day interactive
workshop is presented, facilitated and taught by Malcolm Fry himself.
ITIL Lite could be described as:
“ITIL
Lite is an approach to implementing key components of ITIL v3 to ensure
a sound basis for IT Service Management either as a starting point for
full implementation or as a deliverable for those not wishing to fully
implement ITILv3.”
The objectives of ITIL Lite are to provide an approach to selecting the most appropriate ITIL v3 components for ITIL Lite and then understanding how to prepare a project to implement those selected components in a coherent and logical fashion.
This workshop is based upon a hands-on, interactive session detailing a step – by – step approach to implement a Lite
version of ITIL. You will leave the workshop with the ability to
prepare and follow a coherent plan to implement your own version of ITIL Lite
when you return to your organization. The approach is logical and
simplifies the often dark and complicated world of ITIL v3. Learn to
explode the myths and expose the rational.
Who Should Attend?
This
workshop is aimed at a wide audience: from those considering whether to
implement ITIL v3 to those who are trying to decide whether to
implement ITIL to and those who are looking to build a project to
implement full or partial ITIL v3. Among those who would benefit from
attending the workshop are:
ITSM Professionals
– this workshop provides a good basic understanding of how the various
ITIL components can be linked and integrated in a logical and
structured manner and as such is a valuable source to supplement and
extend the traditional sources of ITIL education. ITSM professionals
will find that this workshop will eliminate much of the mystique
associated with ITIL v3.
Those considering implementing ITIL v3
– anyone who is considering implementing ITIL will find the workshop
invaluable because it helps explain the journey that is required to
implement ITIL and it is this journey that is such an important part of
the decision to implement ITIL. Here the decision makers can gain vital
information to help them prepare a case for ITIL implementation.
ITIL Project Leaders
– the key to successful ITIL implementation, full or partial, is to
build a logical project. This can be very difficult because there is
not much project structure guidance available but this workshop breaks
that mold because it is a step-by-step hands-on workshop helping
attendees reduce the time required to create an ITIL project.
ITIL Project Team Members
– it is important that those who will help build the project and those
who will undertake some of the tasks in the project understand how the
project has been constructed which is where the workshop will be
invaluable. A great opportunity to get your entire team on the same
wave-length and streamline your ITIL implementation.
ITSM Managers
– ITSM managers should attend this workshop to ensure that the correct
actions are being undertaken at the appropriate time. For example
providing input into the component categorization to ensure that the
components are correctly categorized. In addition the workshop will
help ITSM managers better understand ITIL v3.
IT/ITSM Planners
– these are the planners who are researching which projects will be
undertaken in the near future. These planners often have a problem with
ITIL implementations because they cannot see the whole picture. The
ITIL Lite workshop provides an appropriate overview and insight into
implementation of ITIL.
Senior IT Managers
– senior IT managers who desire the capability to understand ITIL
implementation and appropriately manage their organizations through the
implementation process. The workshop also helps to quantify the view of
ITIL as a complete service and not just as a series of numerous
components.
Sundry IT Professionals-
ITIL touches many parts of IT so it is quite possible that non-ITSM
professionals may want to understand how they could be affected by
ITIL.
IT Consultants and Trainers
– the ITIL Lite workshop provides hands-on, interactive sessions with
professional insights for those providing training and consulting on
ITIL. Gain a new perspective on how to help organizations implement
ITIL.
The ITIL Lite Workshop was presented
for the first time at the 2009 HDI Support and Service Conference in
Crystal City Washington. It was a great success as the following
comments show. These comments are unedited and contain all of the
comments submitted by the attendees:
- Excellent instructor; great mix of humor and information.
- Outstanding!
- Bring him back!
- Great presenter; valuable content. Started & stopped on time.
- Excellent. Lots of useful information. Great speaker.
- Good material- very good speaker!
- Outstanding content and speaker! Thank you.
- Wow! Thanks.
- This is the 1000 foot view I expected to get in a session.
- Malcolm now just included the templates for process flows - good stuff!
- One of the best presentations I've ever seen. A fab mind and great sense of humor.
- Gap analysis and action plan details vs. expenditures are hard to estimate. Maybe a case study
on how to calculate expenditures?
- Very helpful. Lots of practice info in 3 hours.
- Much better than expected & costly to apply.
- Excellent one of the best classes that I attended this week.
- Very knowledgeable on ITIL. Enjoyed the session.
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