During Jan-Feb 2013, our partners, IT Governance, will be holding 4 free webinars covering IT service management and ITIL^® topics. Each webinar will delve into specific themes, offering you tips and advice from world-renowned ITSM gurus and authors.

IT Governance has worked closely with a number of itSMF chapters and ITSM experts to bring the most up-to-date and relevant information to delegates.

Click to view and register for our upcoming webinars:

• Building a Strong ITSM House: Passing Your ITIL Foundation Exam
• ITIL Lite – A road map to full or partial ITIL implementation
• Purpose for Metrics: Decisions, Decisions, Decisions
• ITIL's Changing Landscape – 2007 – 2011

ITIL's Changing Landscape – 2007 – 2011

Presenter: David Cannon
Date:Thursday 14th February 2013
Time:16:00 GMT
Duration:1 hour
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Agenda:

The last edition of ITIL (2011) was published as an update, while some people still feel that we should never have moved from ITIL v2. Others are hailing the latest edition as the best ever management guide for IT.

• What changed and why?
• Is ITIL still relevant in the consumer-driven technology era?
• What are the most significant issues for IT managers that ITIL addresses?
• Where is ITIL going in the future?

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Author of ITIL 2011 Service Strategy, David Cannon will reference this popular title in his webinar. It is available to buy alone or as part of the ITIL 2011 Lifecycle Publication Suite