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Problem Management COI | How to Assess and Improve Your Problem Management Process
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Please join the itSMF USA Problem Management Community of Interest for a BrightTalk Session on “How to Assess and Improve Your Problem Management Process”, scheduled for 1PM EDT on Wednesday, July 26, 2017.

 Export to Your Calendar 7/26/2017
When: Wednesday, July 26, 2017
From 1:00 PM until 2:00 PM
Where: BrightTalk Register: https://www.brighttalk.com/webcast/845/269249
United States
Presenter: Ted Gaughan
Contact: John Clipp
301-473-8550 x101

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“HOW TO ASSESS AND IMPROVE YOUR PROBLEM MANAGEMENT PROCESS”

 

Wednesday, July 26, 2017 from 1:00PM to 2:00PM US Eastern Daylight Saving Time

 

Register here: https://www.brighttalk.com/webcast/845/269249

 

Please join the itSMF USA Problem Management Community of Interest for a BrightTalk Session on “How to Assess and Improve Your Problem Management Process”, scheduled for 1PM EDT on Wednesday, July 26, 2017.

 

This presentation will offer guidance on using the ISO/IEC 15504/33000 Assessment Methodology to conduct a maturity assessment of your Problem Management Process as part of your Continual Service Improvement (CSI) initiative.

 

With the goal of achieving continuous improvement of the Problem Management Process, ISO/IEC 15504/33000 offers a structured methodology for process baseline and follow-on assessments. As a flexible assessment solution, which can be adapted to a company of any size, an assessment using the ISO/IEC 15504/33000 methodology provides the first step in a Continual Service Improvement initiative.

 

TED GAUGHAN BIO

 

Ted has over 30 years of experience in IT engineering, operations and program/project management. He holds an MBA in Project Management and certifications as PMP, ISO/IEC 20000 Consultant, ITIL Expert, Process Design Engineer (CPDE), TIPA Lead Assessor, IT Project+ Professional, and COBIT Foundation. 

 

He leads client engagements in IT process assessments, process consulting and optimization, organizational strategic development and enterprise service assurance - to include achieving and maintaining ISO/IEC 20000 certification.  Ted is co-author of “The Definitive Guide to IT Service Metrics” (the first publication offered in the itSMF Thought Leadership series).

 

Please Register at: https://www.brighttalk.com/webcast/xxxxxxxxxxxx

 

Please also join us on LinkedIn and Twitter at the following locations:

 

Problem Management CoI website: http://www.itsmfusa.org/group/Problem%20Management

 

LinkedIn itSMF Problem Management CoI Group:

https://www.linkedin.com/groups/itSMF-Problem-Management-Community-Interest-6525784/about

 

Follow us on Twitter at: @itSMFProbMgtCoI Or www.Twitter.com/itSMFProbMgtCoI

 

Sincerely,

John Clipp

itSMFUSA Problem Management Community of Interest

pmsig@itsmfusa.org

 

 

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