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 Export to Your Calendar 2/15/2018
When: 2/15/2018
6:00 PM - 8:30 PM
Where: Map this event »
Bravo Tech Resources
4835 Lyndon B Johnson Fwy # 1000
Dallas, Texas  75244
United States
Presenter: Dr. Suzanne Van Hove
Contact: Michael Caruso

Online registration is available until: 2/15/2018
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Big Data, Internet of Things (IoT), cloud, analytics, Artificial Intelligence (AI), and other outcomes from the digital capabilities of today’s society have organizations scrambling to exploit them. Agile, Lean, DevOps, SIAM, Shift-Left, Customer Experience, Continuous Delivery and many other practices have quickly come to the forefront because of environmental demands – information and functionality now, no matter the time nor location. What is the next “new thing” that will capture the attention of today’s market? The digital disruption and digital transformation is now – how are organizations coping? 


Service Management must reflect society’s now mentality. VeriSM was designed with exactly that in mind – applying the concepts of Service Management to the demands of today and expanding the Service Management across the organization. VeriSM defines a model successfully merging the many management practices, emerging technologies, organizational resources and environments with the core elements of Service Management.


VeriSM is NOT the next “flavour” of Service Management but rather it is a fundamental change of perspective. As much as “now” is the current demand, organizations still require secure, high quality, risk-mitigated, and economically feasible services, which are provided by traditional practices. Organizations must blend the fundamental service delivery principles with a model addressing the now from an appropriate perspective. In this presentation, learn how VeriSM moves Service Management into the Digital Age.



6:00-6:45  - Check in and Networking
6:45 - 7:00  - DFW LIG Business and Sponsors
7:00 -8:15 - Presentation 
8:15- 8:30 pm - Q&A and Wrap-up 


About the Presenter:


Presenter, Dr. Suzanne Van Hove, has successfully blended an award-winning career in higher education with a passion for Service Management. She has written and/or collaborated on numerous publications, blogs, videos and articles. Recognizing Dr. Van Hove’s contribution to the Service Management body of knowledge, she was awarded the Industry Knowledge Contribution Award by itSMF USA, September 2011. Active in the Service Management community, Dr. Van Hove is the Convenor for Working Group 2 (WG2), Maintenance and development of ISO/IEC 20000 - Information technology - Service management within JTC1/SC40, ISO’s subcommittee for IT Service Management and IT Governance. Within North America, she is Chair of GIT1 (Governance of IT), the equivalent of JTC1/SC40. Dr. Van Hove follows her first love of higher education where she delivers Service Management concepts to MBA students as an adjunct professor at Kelley School of Business, Indiana University and Algebra University, Zagreb, Croatia. In October 2013, Dr. Van Hove was honored with the itSMF USA Lifetime Achievement in Service Management award.