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Ohio Valley LIG | Knowledge Centered Support: Why Bother?
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Knowledge Centered Support is a methodology and set of industry best practices for capturing, structuring, and re-using information in a knowledge base. When IT knowledge is structured and processed in a organized manner, it can have positive effects on everything from the help desk to service management, as well as students, faculty, and staff. Presented by: Kaliegh Belda, Knowledge Coordinator from Western Kentucky University

 Export to Your Calendar 4/25/2017
When: 4/25/2017
4:00 pm
Where: Map this event »
Savannah Center at Chappell Crossing
5533 Chappell Crossing Blvd
West Chester, Ohio  45069
United States
Presenter: Kaliegh Belda, Knowledge Coordinator from Western Kentucky University
Contact: Rheanna Miller
513-397-7942


Online registration is available until: 4/25/2017
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       itSMF USA - Ohio Valley presents.....

 

Knowledge Centered Support: Why Bother?

Knowledge Centered Support is a methodology and set of industry best practices for capturing, structuring, and re-using information in a knowledge base. When IT knowledge is structured and processed in a organized manner, it can have positive effects on everything from the help desk to service management, as well as students, faculty, and staff.

 

Presented by: Kaliegh Belda, Knowledge Coordinator from Western Kentucky University

 

 

When: Tuesday, April 25th, 4 PM

Where: Savannah Center at Chappell Crossing

5533 Chappell Crossing Blvd.

West Chester, OH 45069

 

http://www.savannahcenter.com/

 

Google Maps: https://goo.gl/6HKyQJ

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