Join the Atlanta itSMF LIG for a day of exploring and learning more about IT Service Management at the ITSM Southern Summit. Speakers will present their experience in various ITSM topics that are relevant to everyone today. You will have the opportunity to select from 16 presentations spread over 4 tracks. A prize drawing will be held at the end of the Summit.
Keynote presentation by Eveline Oehrlich - Vice President & Research Director Infrastructure & Operations, Forrester Research.
Digital business means agility, employee experience and speed; Do you have to change?
Forrester's work shows that customer-obsession correlates to higher revenue growth — think The Lego Group, Home Shopping Network, or USAA. These organizations embrace four operating principles: customer-led, insights-driven, fast, and connected. But what does it take to succeed for the level of customer obsession needed to drive results? What changes do you need to make to your operational levers to move your customer obsession barometer up and how does that relate and enable your business partners shift towards a digital business?
This presentation will describe the operational levers and suggest some changes you must make to these levers. Forrester’s Eveline Oehrlich will explore:
- People – your most influential operational lever and what you should tackle
- Process – how you should choose to work together differently
- Technology – how you should approach and prioritize technology for the digital business.
Last year, our FREE Summit mobile app was introduced and met with great success!
The app allows you to:
- View sponsors, speakers and topics
- Schedule the sessions which interest you most
- Provide session and Summit feedback
- Interact with others attending the Summit
... all on your smart phone or tablet!
You can access the Summit mobile app in the App Store™ and Google Play™ by following these links:
This year's ITSM Southern Summit agenda includes:
7:00 - 8:45 AM - Registration and Breakfast in the Exhibit Hall
8:45 - 10:00 AM - Opening Keynote - Ballroom
10:10 - 11:00 AM - Session 1 (Choose from 4 tracks)
11:10 - Noon - Session 2 (Choose from 4 tracks)
Noon - 1:15 PM - Lunch and Vendor Showcase
1:20 - 2:00 PM - Session 3 (Choose from 4 tracks)
2;20 - 3:10 PM - Session 4 (Choose from 4 tracks)
4:15 - 5:00 PM - Closing Remarks, Prize Drawing
Details about all the sessions and speakers are available on the mobile app. Click the "Web viewable App" link (http://8go22j.m.attendify.com/) to view details on your PC or laptop, or click on Program_2016_v5.pdf to view for a printable agenda.
Thanks to all our Summit sponsors!