Join the Atlanta itSMF LIG for a day of exploring and learning more about IT Service Management at the ITSM Southern Summit. Speakers will present their experience in various ITSM topics that are relevant to everyone today. You will have the opportunity to select from 16 presentations spread over 4 tracks. A prize drawing will be held at the end of the Summit.
Keynote presentation by Eveline Oehrlich - Vice President & Research Director Infrastructure & Operations from keynote Forrester Research.
Digital business means agility, employee experience and speed; Do you have to change?
Forrester's work shows that customer-obsession correlates to higher revenue growth — think The Lego Group, Home Shopping Network, or USAA. These organizations embrace four operating principles: customer-led, insights-driven, fast, and connected. But what does it take to succeed for the level of customer obsession needed to drive results? What changes do you need to make to your operational levers to move your customer obsession barometer up and how does that relate and enable your business partners shift towards a digital business?
This presentation will describe the operational levers and suggest some changes you must make to these levers. Forrester’s VP & Research Director Eveline Oehrlich will explore:
- People – your most influential operational lever and what you should tackle
- Process – how you should choose to work together differently
- Technology – how you should approach and prioritize technology for the digital business.
You can access the Summit application in the App Store™ and Google Play™ by following these links:
The ITSM Southern Summit agenda includes:
7:00 - 8:30 AM - Registration and Breakfast in the Exhibit Hall
8:30 - 9:30 AM - Opening Keynote - Ballroom
9:45 - 10:30 AM - Session 1 (Choose from 4 tracks)
10:45 - 11:30 AM - Session 2 (Choose from 4 tracks)
11:30 - 1:00 PM - Lunch and Vendor Showcase
1:15 - 2:00 PM - Session 3 (Choose from 4 tracks)
2;15 - 3:00 PM - Session 4 (Choose from 4 tracks)
3:00 - 3:30 PM - Prize Drawing
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