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Indianapolis LIG | Approach to Problem and Incident Management
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IT organizations experience more pressure than ever before, especially the pressure of increasing stability in the IT ecosystem so our customers are not impacted by outages and service breaches. Kepner-Tregoe (KT) has been helping organizations effectively reduce the time and cost of responding to incidents, while adding the stability associated with finding root cause and implementing the right fixes the first time. Join us as we discuss an approach to problem and incident management.

6/16/2016
When: 6/16/2016
From 4:00 PM to 6:00 PM
Where: MISO
720 City Center Dr
Carmel 46032
United States
Presenter: David Frank - Kepner-Tregoe
Contact: Jeff Homan


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IT organizations experience more pressure than ever before.  Not only are there the financial pressures associated with driving operating cost out of the organization, but there is the pressure of increasing stability in the IT ecosystem so our customers are not impacted by outages and service breaches.  Kepner-Tregoe (KT) has been helping organizations effectively reduce the time and cost of responding to incidents, while adding the stability associated with finding root cause and implementing the right fixes the first time. 

 

Kepner-Tregoe is recognized as the ITIL best practice methodology for Problem and Incident Management and works with organizations to embed and adopt those processes.  Join KT consultant David Frank as he shares the KT approach to Problem and Incident Management, and demonstrates the value of a structured approach to Problem Management via KT’s Clear Thinking.

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