“LeanIT Continuous Improvement for Problem Management”
Niels Loader, Principal Consultant, Quint Wellington Redwood
Wednesday, May 25, 2016, 2:00PM to 3:00PM EDT
Please join the itSMF USA Problem Management Community of Interest for a BrightTalk Session on “LeanIT Continuous Improvement for Problem Management”, scheduled for 2PM EDT on Wednesday, May 25, 2016.
Problem management is one of the simplest and clearest of the ITIL processes, but very few IT organizations have the process working as ITIL describes it. In his presentation, Niels will look at a number of issues associated with the process, such as performance measurement, the business case for Problem Management, the challenges of getting Problem Management working, the role of the Problem Manager and applying LeanIT principles to Continuous Improvement for your Problem Management Process.
One of the key sources of improvements for ITIL processes like Problem Management comes from applying Lean principles. Niels would like to take you on a journey through insights that he has gained over the past years and, hopefully, help you to make your Problem Management more effective.
Niels Loader Bio
Niels has been working in the world of IT for the best part of 25 years. He has helped tens of IT organizations of all sizes to improve. Starting as an ITSM process consultant, Niels soon moved on the area of IT Performance Management, in which he developed the concept of the IT Value Drivers, a standard set of key performance indicators for IT organizations. Niels then get involved in Lean IT. For the last 5 years, he has dedicated himself to developing Lean IT and spreading the word about Lean IT, through projects in IT organizations, publications and presentations. He is the Lead of the Content group of the Lean IT Association and Chief Examiner of Lean IT at APMG.
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itSMFUSA Problem Management Community of Interest