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Heartland LIG | When World's Collide - The PM and ITSM Connection
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When Worlds Collide – The PM and ITSM Connection Presented by Ken Wendle, FSM To those who work in Project Management and Service Management, it may sometimes seem like they live in two different worlds, and in many ways, they do. But these two worlds can and do intersect, “collide” if you will, and it’s important for both groups to understand where and how that takes place in order to ensure that “collision” is a positive one.

4/19/2016
When: 4/19/2016
5:00 PM
Where: President Abraham Lincoln Springfield - A DoubleTree Hotel
701 East Adams Street
Springfield,, Illinois  62701
United States
Presenter: Ken Wendle, FSM
Contact: Bill Pence
(309) 735-5035


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When Worlds Collide – The PM and ITSM Connection

Presented by Ken Wendle, FSM

 

To those who work in Project Management and Service Management, it may sometimes seem like they live in two different worlds, and in many ways, they do.

But these two worlds can and do intersect, “collide” if you will, and it’s important for both groups to understand where and how that takes place in order to ensure that “collision” is a positive one.

 

The timely topics covered in this presentation include:

·       The specific intersection points between the Project Lifecycle and the Service Lifecycle.

·       The vital relationships between Project Management and Service Management.

·       The important Service Management processes which Project Management must not only understand, but also help execute to ensure their project’s success.

·       The Project Manager as a “manager of managers”.

Join us for this insightful, informative and entertaining presentation.

 

Costs

Members - $0 (presentation, no dinner); $25 (presentation and dinner)

Non-Members - $20 (presentation and no dinner); $35 (presentation and dinner)     

 

 

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