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Indianapolis LIG | Change Management as a Customer Centric Service
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IT Change Management using the ITIL framework not only works in IT but in other parts of the organization. In the event the business wants to use the change management process for customer centric services, what are the difference? Join us as discuss how to adapt the change management process for gaining customer approvals, enhance the communications and work with other third parties on changes.

4/20/2016
When: 4/20/2016
3:00 PM
Where: Interactive Intelligence
7601 Interactive Way
Indianapolis, Indiana  46278
United States
Presenter: Jeff Westcott
Contact: Jeff Homan
317-249-5766


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Change Management in a Customer Centric Service

Please join us as Indy LIGs own Jeff Westcott leads us in a discussion on how IT Change Management, using the ITIL framework not only works in IT but in other parts of the organization.  In the event the business wants to use the change management process for customer centric services, what are the differences?  Jeff will discuss how to adapt the change management process for gaining customer approvals, enhance the communications and work with other third parties on changes.   He’ll also discuss the impact of having external customers in the ITSM system has on other processes like Incident, Problem, and Configuration Management.

 

We look forward to seeing you there.


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