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Heartland LIG | Getting There On Purpose …versus by Accident
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In this interactive session, the presenter will guide the audience through one (very busy) diagram in the ITIL® best practice framework. Participants will be challenged in their knowledge of the intent of best practice AND how it interfaces with other frameworks, methodologies, and standards.

3/15/2016
When: March 15th
4:00pm - 6:00pm
Where: Eastland Suites
1801 Eastland Dr
Bloomington, Illinois  61704
United States
Presenter: Keith Sutherland


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Join us for: Getting There On Purpose …versus by Accident

Presented by: Keith Sutherland of Service Management Dynamix, LLC

 

Sub-title: Designing Service Solutions

In this interactive session, the presenter (facilitator) will guide the audience through one (very busy) diagram in the ITIL® best practice framework. Participants will be challenged in their knowledge of the intent of best practice AND how it interfaces with other frameworks, methodologies, and standards.

 

“A formal and structured approach is required to produce and maintain services with the required functionality and warranty within the right timeframe …we must be iterative and incremental to ensure that the services delivered meet the evolving needs of the enterprise” - paraphrased from ITIL® Service Design

 

By the end of the session it will be clear the role of governance and planning in fulfilling the mission, goals and objectives of the service provider, and ultimately the organization.

Come prepared to share, engage, and validate your knowledge of best practice; and perhaps identify opportunities for improvement in your own service management practice.

 

We will also be taking some time to have a members meeting, celebrating membership appreciation and highlight some member’s contributions to the LIG and its goals.

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