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Atlanta LIG | Major Incident Management - Lessons from the Real World
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Have you ever wondered if other IT organizations have figured out better ways manage major Incidents? Kick off the New Year sharing “lessons from the real world” with some of your peers! We’ve formed a panel of metro Atlanta area practitioner-specialists to discuss their experiences, lessons learned, what worked (and what didn’t work) around handling of major Incidents.

1/26/2016
When: 1/26/2016
Where: Southern Company/Georgia Power
241 Ralph McGill Blvd NE
Atlanta 30308
United States
Contact: Bob Rice


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You’re having a major system meltdown in your data center, and one of your business-critical applications is down!  People are running around trying to figure it out, tension is high, patience is low!  Have you ever wondered if other IT organizations have figured out better ways manage major Incidents?  Kick off the New Year sharing “lessons from the real world” with some of your peers!  We’ve formed a panel of metro Atlanta area practitioner-specialists to discuss their experiences, lessons learned, what worked (and what didn’t work) around handling of major Incidents.

Here are some of the topics we’ll cover:
 • Declaration – Deciding when an Incident is “major”
 • Functional escalation – Engaging technical (or vendor) support to resolve
 • Hierarchical escalation – Engaging IT and business management/leaders
 • Communications – Who, What, How
 • Closure – Ensuring major Incidents don’t re-occur

 Panelists will include:
 • Stephen Thompson (Carter’s)

 • Richard North (Coca-Cola)
 • Sharon Gregory (Emory University)
 • Ken Gailey (Southern Company)

Agenda:
12:30 PM Registration/Networking
1:30 PM itSMF Atlanta LIG introduction/welcome/member appreciation
1:45 PM Major Incident Panel introduction/Panel discussion
3:00 PM Open Discussion
3:15 PM Wrap Up and Closure

3:30 PM Dismiss

 

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