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Ohio Valley | 'LIG in Action' University of Cincinnati
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The Ohio Valley ‘LIG in Action’ strikes again at University of Cincinnati on November 19th. Join us for what is sure to be another action packed occasion! At this session we will put our collective expertise to work in helping UC tackle the challenges of adopting service management best practice across distributed, autonomous IT units that support very diverse customer groups. So come join your service management community from 11:30 – 3pm on November 19, 2015 for another great session!

When: 11/19/2015
From 11:30am to 3pm
Where: University of Cincinnati
Presenter: Erma Fritsche

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Location:        University of Cincinnati

            U-Square, Room 359        

                        Calhoun Street, Cincinnati Ohio

 *Free Parking UC Calhoun Garage only! Passes will be provided to attendees*


Directions/Parking USquare at the University of Cincinnati:


From North or South I-71: (North on I-75/I-71 take I-71 at the Fork)

·         Take Exit 3, Taft Road Exit

·         Merge onto William Howard Taft Road

·         Continue onto Calhoun Street

·         Destination is on the right

From North I-75:

·         Take Exit 6, Mitchell Ave. (signs toward St. Bernard)

·         Turn right onto Vine Street

·         Continue onto Jefferson Ave.

·         Turn right onto Calhoun Street


Parking around USquare:

There is in a public parking garage on the East corner of the block of our new building, however, parking passes will be provided for the UC Calhoun Garage ONLY. Yay! Free Parking!


The entry to our building is about in the middle of the block and closest to the Rue21 sign. There is a fire hydrant right out in front of the entry doors.
Entrance is across from Calhoun Garage and next to Body Central.
Once you are inside, proceed to the elevator and 3rd floor to room 359.


Fee:   itSMF members and UC staff – no charge; non-members - $10

11:30 a.m. – 12:00 p.m.

Registration, Lunch & Networking


12:00 p.m. – 12:20 p.m.

Introductions, itSMF USA and Ohio Valley LIG Business

Robert Meyer OVLIG President


12:20 p.m. – 12:40 p.m.

“Tell Your Story”

University of Cincinnati


12:40 p.m. – 1:00 p.m.

Ohio Valley LIG “in Action” Part I – Explore the challenges

Facilitated discussion to identify and explore service management ‘hot topics’ and challenges at University of Cincinnati


1:00 p.m. – 1:15 p.m.

Break/Networking- Building our Service Management Community

Connect with your Tribe!


1:15 p.m. – 2:15 p.m.

Ohio Valley LIG “in Action” Part II - Apply our knowledge and experience

LIG leaders and subject matter experts will form breakout groups to discuss topics identified in Part I


2:15 p.m. – 2:50 p.m.

Ohio Valley LIG “in Action” Part III – Share our collective expertise

Roundtable groups will present ideas, solutions, and conclusions


2:50 p.m. – 3:00 p.m.

Evaluations & Door Prizes