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St. Louis LIG | Service Mgmt Relevant Effective and Still Delivering Value
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In this age of disruptive business &technology that is constantly changing, it is clear that we as service managers are in challenging times. This session will discuss the current state of service management in today’s IT-powered businesses & explore some of the challenges as the business demands more agility & rapid-time-to-market from their IT organizations. Further we will cover industry trends/implications of these & how making the support function relevant is critical in this dynamic era.

11/10/2015
When: 11/10/2015
5:30 PM
Where: University of St. Louis Missouri
Social Sciences & Business Bulding (SSB), Room 131
St. Louis, Missouri 
United States
Presenter: Randal Locke
Contact: Kirk Garten


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In this age of disruptive business and technology that changes almost by the minute, it is clear that we as service managers are in challenging times. Whether your organization is in the middle of a long running ITIL implementation that is failing to deliver the benefits or you are playing with DevOps to solve the problems of continuous innovation that ITIL doesn't solve, or simply looking to control cyber issues, it is clear the role of the service manager must evolve.  This session will provide and discuss the current state of service management in today’s IT-powered businesses and explores some of the challenges we face as the business demands more agility and rapid-time-to-market from their IT organizations. Further we will discuss the industry trends and implications of these and how making the support function relevant is critical in this dynamic era.

 

Presenter

Randal Locke

Solution Account Manager at CA Technologies

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