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Lehigh/Delaware Valley LIG | How to Analyze ITSM Industry Analysis
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Join us for a great session of learning and networking on Wednesday 9/16 from 2pm to 4pm - How to Analyze ITSM Industry Analysis- sponsored by Cherwell

9/16/2015
When: 9/16/2015
2:00 PM
Where: Reading Terminal Conference Room
301 Lindenwood Drive, Suite 210
Malvern, Pennsylvania  19355
United States
Presenter: Jarod Greene
Contact: Rob Hodge
(610) 774-7141


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The Lehigh/Delaware Valley itSMF USA Local Interest Group presents Jarod Greene - Vice President, Product Marketing at Cherwell Software.  He will be speaking on How to Analyze ITSM Industry Analysis.

 

Description: In this session, former Industry Analyst Jarod Greene will help you make sense of current and future ITSM analyst deliverables. Common misconceptions will be addressed, and general guidance about what reports really represent will be spoken to. No question is off limits for this session - bring an open and inquisitive mind.

 

Jarod joined Cherwell Software with 10 years of IT industry experience at Gartner. During his tenure at Gartner he initially served as a Client Engagement Specialist and ultimately as an ITSM industry analyst. He was responsible for coverage of ITSM processes, organizational structures and enabling ITSM technologies. Jarod has a Bachelor of Arts in Sociology from Trinity College and a Masters of Business Administration from the University of Georgia.

 

 Agenda
 2pm to 2:15 pm - Opening Remarks - Todd D
 2:15 to 3pm presentation - Configuration Management Process
 3pm to 3:15pm Questions
 3:15 to 4pm - Networking

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