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Dallas /Ft. Worth LIG | Service Management, relevant, effective and delivering value!
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This session will discuss the current state of ITIL in today’s IT-powered businesses and explores some of the challenges ITIL faces as businesses demand more agility and rapid-time-to-market from their IT organizations. Further we will discuss the industry trends and implications of these and how making the support function relevant is critical.

8/27/2015
When: 8/27/2015
11:15 AM
Where: Maggiano's in Plano
6001 West Park Blvd
Plano, Texas  75093
United States
Presenter: Randal Locke, CA
Contact: Nancy Snyder
817-875-3638
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Topic: Service Management, relevant, effective and delivering value!

Presentation Overview: In this age of disruptive business and technology that changes almost by the minute, it is clear that we as service managers are in challenging times. In your role, whether your organization is in the middle of a long running ITIL implementation that is failing to deliver the benefits or you are playing with DevOps to solve the problems of continuous innovation that ITIL doesn't solve, it is clear the ITIL framework, like the role of the service manager must evolve.  This session will discuss the current state of ITIL in today’s IT-powered businesses and explores some of the challenges ITIL faces as businesses demand more agility and rapid-time-to-market from their IT organizations. Further we will discuss the industry trends and implications of these and how making the support function relevant is critical.

Sponsors: BDNA

BDNA creates the most authoritative enterprise IT data.  Armed with this invaluable information, enterprises will make the best decisions possible, lower costs and risks, and accelerate the pace of their business.

BDNA creates the highest quality enterprise IT data in the industry, resulting in visibility, insight and information enterprises can trust. Visit www.bdna.com.

 

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