The next wave in IT Service Management innovation: Big Data Analytics
The Ohio Valley itSMF LIG and Microsoft are proud to offer to the Ohio, Kentucky and Indiana region complimentary attendance to our August 20th event. Join us for a discussion on how Big Data, Analytics and Machine Learning will impact your service management practices. Lunch will be provided by Microsoft at their brand new Blue Ash, Ohio office. Industry experts and Ohio Valley LIG members will provide perspectives and case studies where big data, analytics, and machine learning are being applied to overcome real world service management challenges.
This event will be free of charge to members and non-members alike, so bring a colleague to introduce to our service management community!
John Clark, ITSM Architect, US ITSM Practice, Microsoft - will lead a conversation on Machine Learning:
Predictive analytics is a hot industry topic and many organizations are interested in learning how to use this new technology. Bring any data from any source and Machine Learning (Big Data Analytics) will identify trends, spot anomalies and provide insight that may not be obvious. In this session we present Machine Learning, what it is, why the demand is growing, who is using it (including a real world example of a national government leveraging machine learning) and the service value it can provide to you and your organization. Lively discussion is guaranteed, and a live demonstration may happen as well!
Carol Hibbard, Solution Architect, Hewlett-Packard - will enlighten us on Big Data Analytics - Special Sauce for Innovating IT Service Management:
The power of Big Data Analytics is providing “special sauce” for innovating IT Service Management. Hear how Big Data Analytics supercharge self-service, enable crowd sourcing of knowledge content, expedite ticket logging and routing, automate survey feedback analysis, enable incident trend analysis for problem management, and optimize the change process.
So join your service management tribe on August 20th at:
Microsoft - 4445 W. Lake Forest Drive - Suite 100, Blue Ash, OH 45242
Registration from 11:30am – noon; Lunch, discussion, and presentations from noon to 3pm