To register to attend please click here: https://www.brighttalk.com/webcast/845/165999
Improving Problem Management: A Real Life Strategy
Joseph A Kuti, Senior ITSM Process Manager, Marriott International
A successful process improvement strategy will first begin by leveraging the Continual Service Improvement (CSI) model:
· What is the vision?
· Where are we now?
· Where do we want to be?
· How do we get there?
· Did we get there?
· How do we keep the momentum going?
This presentation will provide a real life example of how to apply the CSI model in order to define a problem management improvement strategy. Joseph will discuss his improvement strategy and his approach of implementing process improvements to improve the maturity of problem management process. The goal is to share with other practitioners in the problem community of interest:
· Real life techniques
· Lessons learned
· Sample artifacts
JOSEPH KUTI BIO
Joseph has 15 years of experience in IT operations, project management and IT service management, and is the Senior ITSM Process Manager at Marriott International. His certifications include ITIL® Expert, Microsoft ® Certified System Engineer (MCSE), and Security plus.
He currently is the process owner of Problem Management at Marriott. Joseph is leading an improvement effort in order to drive rigor and improve maturity of the problem process at Marriott. Joseph has various past experiences in leading ITSM process implementation and improvement projects in several management roles within organizations including: Service Desk Manager, Network Operation Center Manager, IT Service Manager and Process Owner.
Please register for the event at: https://www.brighttalk.com/webcast/845/165999
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Join our LinkedIn Group: https://www.linkedin.com/groups/itSMF-Problem-Management-Community-Interest-6525784/about
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itSMFUSA Problem Management Community of Interest