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Dallas/Ft. Worth LIG | Knowledge Management – Using Hexagonal Learning for Taxonomies
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Attend this session to learn how you can leverage your users to create crowd-sourced categories and taxonomies, which will increase the discoverability of your content. Use hexagonal learning methods to determine hierarchical relationships between content, and ensure your users can always find exactly what they’re looking for. In this session you’ll organize ITIL information into a beehive hierarchy and can then practice with examples from your own organization!

7/23/2015
When: 7/23/2015
5:30 PM
Where: ServiceNow
6900 North Dallas Parkway
Suite 750
Plano, Texas  75024
United States
Presenter: Britt Champeau
Contact: Nancy Snyder
817-875-3638


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Knowledge Management – Using Hexagonal Learning for Taxonomies

Most companies have thousands, even millions, of documents published at any given time.  This content may be visible to only internal users, external customers, or search engines like Google could index it.  It’s wonderful to have all this content, but what’s the value of documentation if it’s not discoverable?  Why spend time and resources creating this content if users can’t find the information they need when they need it?  Modern search engines can make this easier, but what if your users are looking for all the information you have on a specific topic?   Taxonomies are helpful, but how do you ensure they’re useful to your users, and not just the taxonomy team?

Attend this session to learn how you can leverage your users to create crowd-sourced categories and taxonomies, which will increase the discoverability of your content.  Use hexagonal learning methods to determine hierarchical relationships between content, and ensure your users can always find exactly what they’re looking for.  In this session you’ll organize ITIL information into a beehive hierarchy and can then practice with examples from your own organization!

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