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Los Angeles LIG | Effective Service Catalog, the Roadway to Efficient IT Operations
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Los Angeles LIG | Effective Service Catalog, the Roadway to Efficient IT Operations

Mark Galligan, Sr. Director of Data Center Operations at First American Financial, will share his practical experience on how to design, build, launch and maintain an effective Service Catalog.

7/30/2015
When: Thursday, July 30th
6:00 PM - 8:45 PM
Where: New Horizons of SoCal
333 N. Glenoaks Blvd.
Suite 400
Burbank, California  91502
United States
Presenter: Mr. Mark Galligan
Contact: Irma Shirvanian
818-472-0153


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Do you need to implement a service catalog? Need help but do not know where to start, who should be involved in the process or what should be included? Do you already have a service catalog and are looking for ways to improve?

Join us on Thursday, July 30th at New Horizons in Burbank to learn about proven methods to establish and sustain your service catalog.

Mark Galligan, Sr. Director of Data Center Operations at First American Financial, will share his practical experience on how to design, build, launch and maintain an effective Service Catalog.

Date:          Thursday, July 30th

Time:          6:00 – 8:45 PM, PST

Location:    New Horizons of SoCal

                   333 N. Glenoaks Blvd, Suite 400, Burbank, CA 91502

Cost:           ITSM Members Free, Non-Members $20

Dinner:        Complements of The Donna

Parking:      Free Parking on the Street

                   Metered Parking at the New Horizon’s Building

PROGRAM AGENDA:

6:00 PM     Dinner, Registration, Networking (bring your business card)

6:30 PM     itSMF Introductions, Current Business

6:45 PM     Few Words from Our Sponsors, New Horizons of SoCal and “The Donna”

7:00 PM     Effective Service Catalog, the Roadway to Efficient IT Operations,

                 Mark Galligan, ‎Sr. Director - at First American Financial

8:15 PM     Q&A and Interactive Discussion

8:45 PM     Meeting Adjourned

 

 

 

Mr. Mark Galligan

A dedicated IT professional who is passionate about improving IT operations and the services it offers. Mark believes and puts into practice an “actionable” Service Catalog that meets the needs of the Corporation, the Employees and the Support teams; a practice that delivers ordered items and services in an effective and efficient manner. He has made the Service Catalog the centerpiece of his IT Service Management efforts.

His talk will focus on:

  • Getting started
  • Getting “buy-in” – How services are consumed and not how they are delivered
  • The Work flow
  • Service level management
  • Maintenance and growth of Service Catalog
  • Keeping it relevant
  • Performance to date

He will encourage you to participate with your own experiences and questions!

 

Sponsor:   The Donna

Let me help you with your ITIL Certification training needs. More than 98% of my students pass their Certification Exam!

As an independent trainer, I can provide high-level, effective training at a very affordable cost!

Give me a call at 949-322-1407. 

I look forward to Working with you.

The Donna

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