Do you need to implement a service catalog? Need help but do not know where to start, who should be involved in the process or what should be included? Do you already have a service catalog and are looking for ways to improve?
Join us on Thursday, July 30th at New Horizons in Burbank to learn about proven methods to establish and sustain your service catalog.
Mark Galligan, Sr. Director of Data Center Operations at First American Financial, will share his practical experience on how to design, build, launch and maintain an effective Service Catalog.
Date: Thursday, July 30th
Time: 6:00 – 8:45 PM, PST
Location: New Horizons of SoCal
333 N. Glenoaks Blvd, Suite 400, Burbank, CA 91502
Cost: ITSM Members Free, Non-Members $20
Dinner: Complements of The Donna
Parking: Free Parking on the Street
Metered Parking at the New Horizon’s Building
6:00 PM Dinner, Registration, Networking (bring your business card)
6:30 PM itSMF Introductions, Current Business
6:45 PM Few Words from Our Sponsors, New Horizons of SoCal and “The Donna”
7:00 PM Effective Service Catalog, the Roadway to Efficient IT Operations,
Mark Galligan, Sr. Director - at First American Financial
8:15 PM Q&A and Interactive Discussion
8:45 PM Meeting Adjourned
Mr. Mark Galligan
A dedicated IT professional who is passionate about improving IT operations and the services it offers. Mark believes and puts into practice an “actionable” Service Catalog that meets the needs of the Corporation, the Employees and the Support teams; a practice that delivers ordered items and services in an effective and efficient manner. He has made the Service Catalog the centerpiece of his IT Service Management efforts.
His talk will focus on:
- Getting started
- Getting “buy-in” – How services are consumed and not how they are delivered
- The Work flow
- Service level management
- Maintenance and growth of Service Catalog
- Keeping it relevant
- Performance to date
He will encourage you to participate with your own experiences and questions!
Sponsor: The Donna
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