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Arizona LIG | Real World Service Management Conference
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Arizona LIG | Real World Service Management Conference

Real World Service Management Conference

8/20/2015
When: Thursday
From 11:30 AM to 5:00 PM
Where: Northern Arizona University Campus
15451 N. 28th Avenue
Phoenix, Arizona  85053
United States
Contact: Donovan Hardenbrook
4802356188


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Time

Topics

11:30-12:00

Lunch and Registration

12:00-12:30

Business Relationship Management

Panel 1

12:30-1:20 &

1:20-1:50

 

Tools - Service Management

Getting quick wins when implementing ITSM tools

Panel 2

12:30-1:20 &

1:20-1:50

 

Supplier Outsourcing Qualification and Management

Panel 3

12:30-1:20 &

1:20-1:50

 

Infrastructure - mgt of data centers/enterprise

Reduce adverse impact, improve uptime/availability, change management

Networking Break

1:50-2:20

 

Workshop 1

2:30-3:20 &

3:30 - 4:20

Root Cause Analysis

Workshop 2

2:30-3:20 &

3:30 - 4:20

Security 201

Workshop 3

2:30-3:20 &

3:30 - 4:20

Project Management and ITIL

4:30-5:00

Governance & Strategic Decision Making

Legal