Date: Wednesday June 3, 2015
Cost: $20.00 non-members/Members are free/$10.00 for first time attendees and $10.00 for those who hold membership in sister organizations – PMI, HDI, WITI, etc.
Promotion Code: Sister organizations and first time attendees LA_060315
Dinner: Provided by our sponsors, Dole Food Company and Dole Packaged Foods
Dress: Business Casual
Contact: Carolyn Trocino Email: Carolyn.firstname.lastname@example.org Mobile: 805-341-6108
6:00 PM Dinner, registration, networking (bring your business card)
6:30 PM itSMF introductions, current business
6:45 PM How to Effectively Identify and Prioritize IT Service Improvements
8:30 PM Q & A
8:45 PM Meeting Adjourned
Have you ever sat through a mediocre brainstorming session that ended with little accomplished and even fewer results? Do you want to acquire skills on how to facilitate dynamic brainstorming sessions that produce value-added results?
If your answers are “YES” to these questions, this meeting is for you!
In this interactive session, you’ll learn about techniques to identify and prioritize Continual Service Improvements (CSI) projects such as round-robin brainstorming, consensus methods (merge requirements) and the nominal group practices for prioritizing CSI projects.
Rich Schiesser has worked in Information Technology for over 30 years. Rich’s experiences include multiple IT executive positions, professional educator, acclaimed author and sought-after consultant for Fortune 500 companies. During the past two decades, Rich has headed up major IT organizations at firms in the United States as diverse as Hughes Aircraft Company, the City of Los Angeles, Northrop Grumman and Twentieth Century Fox.
For the past 15 years, Rich has consulted on the design and implementation of world-class infrastructure processes including business continuity, through his company RWS Associates, Inc. Rich is frequently a highlight speaker at conferences world-wide. He has written over 200 articles for leading IT trade journals and websites, including a weekly IT Management column at www.InformIT.com. In recent years Rich has authored two best-selling books on IT Systems Management and IT Production Services. With his wife, Ann, they contribute much time to two of their favorite charities: Olive Crest, a home for abandoned and abused children and One Legacy, a foundation for organ transplants.
Roc Paez has worked in the IT Industry for twenty-seven years, the last twenty with Hewlett Packard. He currently delivers all courses in the ITSM curriculum and consults with customers in their implementation of ITIL and ITSM concepts. Roc’s past experiences include system and network administration, service desk analyst, course development, and education account manager.
Roc is currently President of itSMF GLA, one of the most successful LIG’s in the USA Chapter of itSMF International.