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Dallas/Ft Worth LIG | “Metrics that Matter - Demonstrating the Value of Key Performance Indicators?”
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In this session we’ll discuss measuring the performance of IT Service Management using Key Performance Indicators. In particular we’ll look at how to communicate that performance and value to a non-ITSM audience such as business stakeholders by combining information from ITSM and non-ITSM sources into a wide variety of KPIs.

5/28/2015
When: 5/28/2015
From 5:30PM until 8:30 PM
Where: Fidelity
Two Destiny Way
Westlake, Texas  76262
United States
Presenter: Richard Hawes
Contact: Nancy Snyder
817-875-3638


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TITLE

 “Metrics that Matter - Demonstrating the Value of Key Performance Indicators”

 

ABSTRACT

What value does your IT Service Management solution provide to your business and to your users? How do you measure service quality and efficiency not from an operational perspective but from a business-minded point of view? The data to answer these questions may be difficult to find but it’s out there in your service desk and related IT management solutions.

In this session we’ll discuss measuring the performance of IT Service Management using Key Performance Indicators. In particular we’ll look at how to communicate that performance and value to a non-ITSM audience such as business stakeholders by combining information from ITSM and non-ITSM sources into a wide variety of KPIs.


Presenter:
Richard Hawes SPM Products, HP Software

Richard has spent the last six years working in the discipline of analytics for IT with a focus on delivering new insights that go beyond the typical operational reporting of most IT tools. Prior to this Richard was a specialist in Project and Portfolio Management and has recently returned to that field as a manager in HP’s Service and Portfolio

 

Come join us to find out about how metric can help your organization!

 

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