Join us for our next itSMF USA LA LIG, Orange County (OC) area meeting on Thursday, Sept 24th at Optum in Irvine, CA. We have a knowledgeable speaker and a thought provoking (borderline contentious) topic lined up with a presentation entitled Why Should I Partner with You? (description below).
Free advice from proven industry experts! During this engaging presentation, you will have an opportunity to participate in an interactive discussion with our speaker and other members of the LA LIG Board of Directors on a topic that spans the Service Lifecycle. This is your opportunity to ask questions or seek advice on real world issues to aid in your own operational, improvement or transformation initiatives.
Date: Thursday, September 24
Time: 6:00 – 9:00 pm PST
Location: Optum, Inc., 2300 Main Street, Irvine, CA 92614
Cost: Members Free, Non-Members $20
Dinner: Catering Provided
6:00 PM Registration, Networking (bring your business card)
6:15 PM Catered Dinner
6:30 PM itSMF Introductions, Current Business
6:40 PM A Word from Our Sponsor, Hosted by ServiceNow
7:00 PM Why Should I Partner with You? – Jim Thomas, Optum Technology
8:30 PM Q&A and Interactive Discussion
9:00 PM Meeting Adjourned
Why Should I Partner with You?
IT leadership has long sought opportunity to partner with the business. In the traditional provider/customer relationship IT often operates in a diminutive role and one limited to support/break fix, helpdesk and other sometimes reactive services.
Without mature operational processes to move away from the tactical and reactive, the business is not incentivized to discuss the benefits of a service focused organization. In some cases, IT has over engineered their processes making them more consumable to IT and less meaningful or valuable to the business.
This presentation will focus on creating, developing and fostering meaningful relationships with our partners. More importantly, we will discuss how to mature a service delivery and support organizations can provide the opportunity and answer the question, Why Should I Partner with You?
We have to structure our organizations to be in a position of leverage, one that consistently delivers reliable services and more importantly opens the door to meaningful engagement and partnership.
Come join us to hear how we are solving for this at a Fortune 15 Healthcare & Services Company and how to make strides in your own organization.
James “Jim” D. Thomas, IT Service Management Leadership
Jim is a seasoned professional with over 20 years of experience in leading IT in the delivery of solutions and services. Jim is currently serving in a leadership role with Optum Services focused on Pharmacy Benefits Operations engaging the business and IT stakeholders in the delivery and ongoing improvement of business services.
Prior to his current position, Jim served as Director of PMO & IT Service Management with Pacific Life Insurance responsible for leading the corporate IT project portfolio in determining priority, budget and initiation of enterprise initiatives aligned to corporate strategy.
Jim has also served as Area VP for the Orange County Chapter of itSMF USA for the past four years and has been an active member since 2008. Jim has presented on numerous occasions to include itSMF, SoTec, Fusion and CIO panels. Jim is ITIL certified an earned his degree in Business Information Systems from the University of Phoenix.