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Columbus LIG | The Continuing Journey To Become A Strategic Advantage
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Anthony Krasinski, Director of IT Service Management, Erie Insurance Group Tony is coming to Columbus to share his journey with transformational change and Continual Service Improvement at Erie Insurance. He’ll reveal how senior leaders have set a new standard for personal accountability, collaboration, quality and process discipline.

5/28/2015
When: 5/28/2015
3:00 PM
Where: L Brands
3 Limited Parkway
Columbus, Ohio  43230
United States
Presenter: Anthony Krasinski
Contact: Lois Griffin
614-264-8121


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The Continuing Journey To Become A Strategic Advantage

Anthony Krasinski, Director of IT Service Management, Erie Insurance Group

A Pink Elephant IT Service Management conference favorite, Tony is coming to Columbus to share his journey with transformational change and Continual Service Improvement at Erie Insurance. He’ll reveal how senior leaders have set a new standard for personal accountability, collaboration, quality and process discipline. By providing a before and after picture, Tony will get you asking the key questions to give your IT department a strategic advantage.

Some questions Tony will help you address in this case study are:

  • Are you organized for success? Are you focused on the right things?
  • Do you have process problems or leadership problems?
  • Is it time to change from a system view to a services view?
  • Do you have the right tools, people and processes to maintain visibility and operational discipline?

Don’t miss this opportunity to move beyond theory to a practical application of principles required for ITSM excellence.

Agenda 

3:00PM - 3:30 PM - Gathering and refreshments

3:30 PM - 3:45 PM - LIG Business

3:45 PM - 5:30 PM - Presentation

5:30 PM - Raffle drawing

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