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Ohio Valley LIG | The Future of Service Management - To Infinity and Beyond!
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Expansion of the principles of IT service management to areas outside of IT is a hot topic, creating potential to expand our awareness and discover new opportunities possible today within the IT Service Management Profession. Join thought leaders from Indiana University and itSMF to discuss trends and explore opportunities for business and academia to partner together in bringing service management practices to the forefront.

When: Thursday April 16, 2015
From 11:30am to 3pm
Where: Miami University Voice of America Learning Center
7847 VOA Park Drive
West Chester, Ohio  45069
United States

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April 16, 2015                                                                                                     11:30a.m. – 3:00p.m.



Location:       Miami University Voice of America Learning Center 

           7847 VOA Park Drive, West Chester Township, OH 45069




Fee:   itSMF members – no charge; non-members - $10

11:30 a.m. – 12:00 p.m.

Registration, Lunch & Networking


12:00 p.m. – 12:20 p.m.

Introductions, itSMF USA and Ohio Valley LIG Business

Robert Meyer OVLIG President


12:20 p.m. – 12:50 p.m.

ITSM in Academia Presentation with Q&A

Grigory Kotlyar Indiana University MSIS itSMF Student LIG President


12:50 p.m. – 1:00 p.m.

Break/Networking- Building our Service Management Community

Connect with your Tribe!


1:00 p.m. – 2:45 p.m.

Ohio Valley LIG “in Action”- Welcome to itSMF Open Space

Joan Coolidge Initiate Impact Now - with All (1:00 – 1:15)

 Theme: How can business and academia partner together to weather the storm of changing technology and changing IT management practices and come out on top?


  • Bulletin Board (1:15-1:25)
  • Go to Market (1:25 – 1:30)
  • Session (1:30 – 2:15)
  • News & Discussion (2:15 – 2:45)



2:45 p.m. – 3:00 p.m.

Evaluations & Door Prizes


Next itSMF OVLIG Meeting: 

June 16th Cincinnati Insurance Companies – Fairfield, Ohio