Print Page   |   Contact Us   |   Sign In   |   Register
Dallas /Ft. Worth LIG | Why assess ITSM processes? & How to perform an assessment
Tell a Friend About This EventTell a Friend
 

Join us on March 26th for a great presentation by Brian Shoe on: Why assess ITSM processes? & How to perform an assessment. Please note that due to location security controls, all attendees must register by March 24th. No walk-ins will be accepted.

3/26/2015
When: 3/26/2015
5:30 PM
Where: Lennox International
2140 Lake Park Blvd.
Richardson, Texas  75080
United States
Presenter: Brian Shoe, Knowledge ToolWorks


Online registration is closed.
« Go to Upcoming Event List  

Please note that due to location security controls, all attendees must register by March 24th. No walk-ins will be accepted. 

Speaker: Brian Show, Knowledge ToolWorks

Topic:  "
Why assess ITSM processes? & How to perform an assessment"

Major investments in time and resources have been made to become “ITIL compliant”. Many companies have adopted an IT Service Management (ITSM) framework based on ITIL® (IT Infrastructure Library), COBIT or ISO/IEC 20000 as the reference framework for IT Service Management practices. 
 
Implementing an IT Service Management framework takes years to institutionalize. There are benefits to knowing where your processes stand during the implementation. The goal is to have good process that provide value to the organization while becoming more effective and efficient. The goal of performing periodic assessments is to measure progress against corporate goals and perform adjustments and changes to the overall environment and plan if necessary. 
 
These efforts become more valuable if you know how well your investment in a structured ITSM framework is supporting your business objectives. Assessments allow you to measure and know how well your IT service providers perform against ITSM benchmarks and maturity models. 
 
This presentation will discuss the basics of performing an ITSM assessment. 

 

Sponsors

      


Agenda
 

5:30pm - 6:15pm - Registration and Networking

6:15pm - 6:30pm - LIG Business

6:30pm - 7:45pm - Presentation

7:45pm - 8:00pm - Q&A and Closing


Location

Lennox International
2140 Lake Park Blvd.
Richardson, TX 75080


Food and Drinks will be provided!

Everyone that attends will be entered in a drawing for door prizes!

We look forward to seeing you on the 26th!

The DFW LIG Leadership Team

Legal