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Heartland LIG | If You Can Run the Company a Bit More Collaboratively...
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This interactive presentation will focus on aspects of Business Relationship Management (BRM). Keith Sutherland of Service Management Dynamix, LLC will be the presenter.

4/21/2015
When: 4/21/2015
4:00 PM
Where: Chateau Hotel and Conference Center
1601 Jumer Drive
Bloomington, Illinois  61704
United States
Presenter: Keith Sutherland of Service Management Dynamix, LLC
Contact: Bill Pence
(309) 735-5035


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Networking and Refreshments: 4:00pm - 4:30pm

Event: 4:30pm - 5:30pm

This interactive presentation will focus on the following aspects of Business Relationship Management (BRM):

-To understand the fundamental ideas within IT Service Management (ITSM) related to the BRM process and role

-The importance of the role of the BRM  within the governance of the IT service provider

-How the BRM role is engaged throughout the Service Lifecycle. 

-Assessing the maturing of the BRM process and those performing the role.   

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