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Los Angeles LIG | Integrating Project Management and Service Management
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You will be led on a deep dive into the specific ways these frameworks can be leveraged to complement each other. Depending on the level of local maturity in either framework, you will learn good practices for simple cross over or for deeply embedded process activities and artifacts as well as the key controls to ensure both frameworks are still achieving their objectives.

4/1/2015
When: 4/1/2015
6:00 PM
Where: Dole Food Company
One Dole Drive
Westlake Village, California  91362
United States
Contact: Carolyn Trocino
805 341-6108


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NEW THIS YEAR - MEETING ATTENDEES CAN EARN  1.5 PDU CREDITS! 

First time attendees, PMI, HDI and members of similar networking groups, please enter promotional code of LA_040115 for $10.00 registration fee.

Non-members and "at the door" attendees: $20.00

Members: Free 

Schedule:

6:00     Dinner, registration, networking (bring your business card)

6:30     itSMF introductions and current business

6:45     A word from our sponsor, MiTech

7:00     Presentation - Integrating Project Management and Service Management

8:15     Q & A and interactive discussion

8:30     Meeting adjourned

 

Summary:

Service Management and Project Management are two key frameworks that underpin the work performed by IT departments. 

You will be led on a deep dive into the specific ways that these frameworks can be leveraged to complement each other.  Depending on the level of local maturity in either framework, you will learn good practices for simple cross over or for deeply embedded process activities and artifacts as well as the key controls to ensure that both frameworks are still achieving their objectives.  This session will also briefly mention overlaps with other frameworks including the SDLC, DevOps, CobIT, EA and more.  

Audience: This session is for all ITSM Practitioners, Project and Program Managers, Integrators and Process Architects.

Takeaways: You will gain practical insight on how to integrate the service management lifecycle into the project management methodology while supporting the project management methodology with service management processes and procedures.    

Agenda: 

  • Introduction
  • Project Management (Initiation and Planning) in the Service Strategy Stage
  • Project Management (Planning, Execution, Monitoring & Controlling) in the Service Design Stage
  • Project Management (Execution, Monitoring & Controlling) in the Service Transition Stage
  • Project Management (Closure) in the Service Operations Stage
  • Call to action!
  • Questions and answers


Speakers:  Richard Hawkins

Speaker Bio:  Richard Hawkins, Ph.D. is a Transformation Strategist with VMware (Formerly Third Sky).  He has over 35 years of IT experience from operations to architecture and specializes in IT strategy for organizations of all sizes.  He is the author of the VMware IT Operating Model and has used it in dozens of organizations as an aid to defining the vision and strategy for ITSM as well as integration with other key IT frameworks.  Richard is a passionate and dynamic speaker having presented at the CIO Forums, IT Architecture Forum, ITFMA Conference, Gartner Financial Management Conference and a variety of ITSMF and private events.

Sponsor: Migration Technologies (MITECH)

Helping organizations identify IT services, costs and demand has provided our customers with millions in cost savings, sound IT strategies, improved operational performance and effective IT decision making.  MiTECH takes IT Service Management Software Tools (like Cherwell, ServiceNow, BMC, HP) to the next level extending the CMDB capabilities to service strategy, financial modeling and forecasting, Demand & capacity management and service portfolio lifecycle solutions that resonate to the executive C-Suite within 120 days. Our clients exist in all vertical markets and industries across the U.S.  Our unique combination of tools and award winning consulting services are highly valued by our customers. Our MiTECH consultants led LA County’s SMS Project Team in winning itSMF 2014 USA Project of the Year Award.  Let us help drive your transformation to effective IT Service Management!

 

 

 

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