Service Management and Project Management are two key frameworks that underpin the work performed by IT departments.
This audience will be lead on a deep dive into the specific ways that these frameworks can be leveraged to complement each other. Depending on the level of local maturity in either framework, the audience will learn good practices for simple cross over or for deeply embedded process activities and artifacts as well as the key controls to ensure that both frameworks are still achieving their objectives. This session will also briefly mention overlaps with other frameworks including the SDLC, DevOps, CobIT, EA and more.
Audience: This session is for all ITSM Practitioners, Project and Program Managers, Integrators and Process Architects.
Takeaways: Participants will gain practical insight on how to integrate the service management lifecycle into the project management methodology while supporting the project management methodology with service management processes and procedures.
- Project Management (Initiation and Planning) in the Service Strategy Stage
- Project Management (Planning, Execution, Monitoring & Controlling) in the Service Design Stage
- Project Management (Execution, Monitoring & Controlling) in the Service Transition Stage
- Project Management (Closure) in the Service Operations Stage
- Call to action!
- Questions and answers
Speakers: Richard Hawkins, and Jim Thomas
Speaker Bio: Richard Hawkins, Ph.D. is a Transformation Strategist with VMware (Formerly Third Sky). He has over 35 years of IT experience from operations to architecture and specializes in IT strategy for organizations of all sizes. He is the author of the VMware IT Operating Model and has used it in dozens of organizations as an aid to defining the vision and strategy for ITSM as well as integration with other key IT frameworks. Richard is a passionate and dynamic speaker having presented at the CIO Forums, IT Architecture Forum, ITFMA Conference, Gartner Financial Management Conference and a variety of ITSMF and private events.
Speaker Bio: Jim D. Thomas is a seasoned professional with over 20 years of experience in leading IT in the delivery of solutions and services. Jim is currently serving in a leadership role with Optum Services focused on Pharmacy Benefits Operations engaging the business and IT stakeholders in the delivery and ongoing improvement of business services.
Prior to his current position, Jim served as Director of PMO & IT Service Management with Pacific Life Insurance responsible for leading the corporate IT project portfolio in determining priority, budget and initiation of enterprise initiatives aligned to corporate strategy.
Jim has also served as Area VP for the Orange County Chapter of itSMF USA for the past four years and has been an active member since 2008.
Dinner will be provided by our sponsor
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