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BrightTALK ITSM Summit: 5 Pretty Darn Good Things having a Service Catalog Does for Incident Mgmt
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Join Doug Tedder as he discusses five PDG (Pretty Darn Good) ways the Service Catalog enhances Incident Management.

3/18/2015
When: March 18, 2015
11:00 AM
Where: BrightTALK
https://www.brighttalk.com/webcast/534/141403
Presenter: itSMF USA's own Doug Tedder of Tedder Consulting

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5 Pretty Darn Good Things having a Service Catalog Does for Incident Management

March 18, 2015  |  11am CST  |  45 minutes

Following a well-designed Incident Management process is crucial element of what is often referred to as the “Iron Triangle” for IT Service Management. In fact, this process “iron triangle” is “table stakes” for any IT organization—it is not a “nice to have”!

Businesses expect their IT organizations to be able to consistently and effectively handle Incidents as well as Requests and Changes. Most organizations start their ITSM journeys by implementing the “iron triangle”, but because they’ve not taken the time to develop their Service Catalog, these critical processes are usually implemented from an IT perspective. So how could having a Service Catalog before implementing Incident Management help?

Join Doug Tedder as he discusses five PDG (Pretty Darn Good) ways the Service Catalog enhances Incident Management.

To attend: https://www.brighttalk.com/webcast/534/141403

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