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Houston LIG | Get smART!
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Get smART! We all need inspiration and can find it in many ways. Malcom will use art as for a kaleidoscope of ideas and thought processes to help refresh your ITSM palette. This presentation will use art forms to help with ITSM planning and operation. After exploring the art world as it relates to ITSM Malcom will look at how to apply this to restructuring the ITSM processes with fresh eyes.

2/23/2015
When: Monday 23 February
11:00 - 1:30
Where: HCDE Resource Center
6005 Westview
Houston, Texas  77055
United States
Presenter: Malcom Fry
Contact: Tina Baugh
7132755353


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Networking will begin at 11 with an 11:30 start,  lunch will be provided !

Our Presenter - Malcolm Fry, Cherwell Ambassador

Cherwell Software ambassador and IT industry legend Malcolm Fry is a recognized IT luminary with more than 40 years of industry experience. He brings an unparalleled breadth of knowledge on IT business and technical issues and is a regular keynote speaker all over the world. The author of many publications on IT service and support, he is regularly contacted as a source of information by technology journalists. Some of his publications include A Step-by-Step Guide to Building a CMDB, How to Build a Service Management Department, and ITIL Lite a Road Map to Partial or Full ITIL Implementation. Malcolm was also a member of the v3 Advisory Group and a mentor for the Service Operations book. In 2009 he was awarded the prestigious Ron Muns Lifetime Achievement Award for IT service and support and in 2014 the IT Industry Legend Award.

 

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