Dinner Meeting Topic
IT Service Management in a Software Defined Enterprise
“By the end of 2016, every relevant IT organization will have standardized on a software-defined approach to IT – the key to creating an agile enterprise. VMware’s task is to help our customers transform to this new model as fast as possible.” (Pat Gelsinger CEO, VMware).
The world is moving into the post PC era with technology becoming a service that is ordered and delivered on demand through channels similar to ordering a movie or the latest bestseller. With this new approach to delivery comes the challenge in managing these new services so that they remain agile and available on demand to support the business.
Information Technology Service Management (ITSM) along with the framework provide by the Information Technology Infrastructure Library (ITIL) are currently allowing many IT organizations to build and deliver IT services in a legacy approach and helping them transition into a cloud environment. As they move in this new direction they will be able to manage the services in the cloud in the same cost effective and service oriented manner as they do today with the tools available through the implementation of ITSM supported by the ITIL framework.
As organizations move into a Software Defined Enterprise structure there are several questions that need to be addressed in ensure that their processes are aligned with the new technology.
– Is there a future need for ITSM in a Software Defined Environment?
– How is ITSM going to change in this new paradigm?
– Where are the major areas of change going to be?
– What are IT Organizations going to need to do to adapt?
– How do we get started?
The answer is that there is a future for ITSM in a software defined environment and organizations will need to understand the areas that are impacted and where it align processes to meet the changing needs of the enterprise.