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Los Angeles LIG | How to Effectively Brainstorm IT Service Improvements
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Join us and learn how you can facilitate dynamic brainstorming sessions that produce value-added results! This is a great session for anyone in IT who is interested in improving the quality of service delivery.

When: 10/16/2014
From 6:00 PM until 8:30 PM
Where: Hewlett Packard (HP) Offices
12610 Park Plaza Drive
Cerritos, California  90703
United States
Presenter: Rich Schiesser
Contact: John Ambris
424 275 5500

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The Los Angeles LIG

October 2014 Dinner Meeting:

How to Effectively Brainstorm IT Service Improvements

itSMF LIG LA Meeting – October 16th, 2014 

Hewlett Packard (HP) Office, Cerritos, CA


Date: Thursday, October 16, 2014

Time:  6:00 PM – 8:30 PM

Location: Hewlett Packard (HP) Offices, 12610 Park Plaza Dr,  Cerritos,  CA  90703

Cost: $20.00 non-members /Members are free and first time guests (when registering use code: LA_guest) 

Dinner: Provided by our sponsor,

Parking: Free

Dress: Business Casual

Contact: John Ambris   email:  mobile: 424.275.5500

When you arrive at the building, go to the reception area and call John Ambris on his mobile.




6:00 PM            Dinner, registration, networking (bring your business card)

6:30 PM            itSMF introductions, current business

6:40 PM            A word from our sponsor:                                                  

7:00 PM            How to Effectively Brainstorm IT Service Improvements

8:00 PM            Q&A and interactive discussion

8:30 PM            Meeting adjourned


Dinner Meeting Topic

“How to Effectively Brainstorm IT Service Improvements”

We have all been there.  We sit through a mediocre brainstorming session that ends with little accomplished and even fewer results.  If you want to acquire skills on how to facilitate dynamic brainstorming sessions that produce value-added results, attend this dinner meeting.  In this interactive session, techniques to identify and prioritize CSI projects, like round-robin brainstorming, consensus methods to merge requirements and the nominal-group practices to prioritize them will be covered.  The experienced speaker is both informative and entertaining.

Who Should Attend? Anyone in IT interested in improving the quality of service delivery.

Benefits of Attending:

·        Connect with other ITSM professionals

·        itSMF LIG of the Year 2014

·        Bring a Business Colleague or Partner at NO EXTRA COST




Rich Schiesser

RWS Associates, Inc.


Rich has worked in Information Technology for 37 years, the last 20 as President and CEO of his own consulting company, RWS Associates.  Rich’s experiences include multiple IT executive positions, professional educator, acclaimed author and sought-after consultant for Fortune 500 company’s world-wide.  During the past two decades, Rich has headed up major IT organizations at firms in the United States as diverse as Hughes Aircraft Company, the City of Los Angeles, Northrop Grumman and Twentieth Century Fox. 


For the past 20 years, Rich has consulted on the design and implementation of world-class infrastructure processes including business continuity, through his company RWS Associates, Inc. Rich is frequently a highlight speaker at conferences world-wide.  He has written over 200 articles for leading IT trade journals and websites, including a weekly IT Management column at  In recent years Rich has authored two best-selling books on IT Systems Management and IT Production Services.  With his wife, Ann, they contribute much time to two of their favorite charities: Olive Crest, a home for abandoned and abused children and One Legacy, a foundation for organ transplants.