IT Service Management continues to provide value to organizations that adopt and adapt it properly and continually improve. But it still provides struggle for organizations trying to get forward momentum. One emerging industry approach (not from the ITIL books) growing out of the need for leadership, communication, governance and integration, is the Service Management Office, or SMO. Recent OVLIG meeting feedback has indicated an interest in the concept of a Service Management Office (SMO).
The Microsoft Mason Office and US IT Service Management Practice are sponsoring an Ohio Valley itSMF LIG meeting on October 9th from 11:30am to 3:30pm where LIG members, non-members and guests will participate in “Envisioning a Service Management Office”. Lunch and beverages will be provided to members and guests. This will consist of a three-part agenda covering the following areas;
· Part I – Envisioning using TOGAF based Principles Approach … Used by many organizations, this “open and public” approach to envisioning helps to educate, inform, drive out hidden agendas and help envision solutions, architectures and approaches. Used by firms such as HP, Microsoft, Cap Gemini, IBM, this approach has proven invaluable in helping groups define and communicate a common vision.
· Part II – Service Management Office Primer … The Service Management Office can be many things and start from various points. Think of it as encompassing the entire lifecycle of a service, or nothing more than picking up where PMO leaves off. This is our opportunity as a LIG to outline the basic concept and idea behind an SMO, share industry views on the SMO, discuss goals and objectives, as ideas for Envisioning an SMO.
· Community Networking and Collaboration – In addition to the three sections of our LIG meeting, attendees will get a chance to meet and greet with other attendees.
· Part III – Collaboratively Envisioning a Service Management Office using LIG practitioners, consultants, vendors and guests, leveraging the TOGAF Principles approach from Part I – Will be captured and shared electronically with all attendees where either the approach or principles may be used to help start an SMO in your organization.
We look forward to your participation in this meeting, as a member or guest. Our meetings continue to receive very positive feedback as a worthwhile use of time and involvement, and we expect this to continue on October 9th. Details will also be provided for our December Member Appreciation Meeting at the Horseshoe Casino in downtown Cincinnati!