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Kansas City LIG | Pre-empt your Problems, Tips for Releases, ITSM Trends
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Topics: Meet and Greet, Introduction (Greg Rowe), From Reactive to Pre-Emptive (Marjy Pierce, Technology Manager FRBKC), Latest ITIL Trends (Greg), Break / Intermission, Remedy 8.1 SmartIT and MyIT, Release Management - Best Practices and Common Pitfalls (Jorge Martinez Technology Manager FRBKC), Conclusion: 4pm

When: October Meeting
1 pm
Where: United States
1 Memorial Drive
Kansas City, Missouri  64198
United States
Contact: Greg Rowe

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OCTOBER LIG meeting. The afternoon of October 23rd at the Federal Reserve. Learn new ways to move from reactive to proactive in Problem Management. Avoid common pitfalls through lessons learned in the school of hard knocks in Change and Release Management.

1:00 Meet and Greet
1:30 itSMF USA Introduction: Gregory Rowe, itSMF KC LIG President
1:50 Problem Management - From Reactive to Pre-Emptive: Marjy Pierce, Technology Manager FRBKC
2:20 Latest ITIL Trends: Gregory Rowe, itSMF KC LIG President
2:45 Break / Intermission
3:00 Remedy 8.1 Enhancements - SmartIT and MyIT: First, Last, Title BMC
3:20 Release Management - Best Practices and Common Pitfalls: Jorge Martinez Technology Manager FRBKC
3:50 Conclusion: Gregory Rowe