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Intermountain LIG | Creating a Learning Culture
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Join us as Ken Gillette shares the keys to cementing Intermountain Health Care’s learning culture including how to incorporate learning activities into current work environments, project plans and knowledge articles, the delivery of formal and on-the-job continuation training and the use of existing learning management systems

8/28/2014
When: 8/28/2014
From 11:30 am until 1:00 pm
Where: Intermountain Health Care
3930 Parkway Blvd.
Salt Lake City, Utah  84121
United States
Presenter: Ken Gillette
Contact: Craig Bennion
801-652-6341


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Intermountain HealthCare, a nonprofit, community-oriented organization with more than 32,000 employees serves the medical needs of Utah and southeastern Idaho. In 2009, Intermountain established a Service Management department, based on the ITIL and ISO 20000 frameworks, with the realization that true success could only be realized through the creation of a culture of learning. Join Ken as he shares with you the keys to cementing Intermountain’s learning culture, including how to incorporate learning activities into current work environments, project plans and knowledge articles, the delivery of formal and on-the-job continuation training and the use of existing learning management systems. This exciting case study is not to be missed if you’re struggling to embed a learning culture within your organization. 

Speaker Bio

Ken Gillette is an I.T. training professional with over 26 years of IT education and training experience, the last 18 years with Intermountain Healthcare.  Ken holds the ITIL v3 Expert certificate, ISO20000 Foundation certificate, Knowledge Management certificate and a Master's degree in Health Education.  
Ken currently supports the iCentra Support team efforts of Intermountain Healthcare in the roles of instructor, knowledge manager, curriculum developer and technical writer.  Ken's responsibilities include the documentation of support group process and procedures as well as primary responsibility for knowledge-centered support activities. As a curriculum developer Ken has developed Instructor-led programs, asynchronous computer-based content, and authored department specific on-the-job training programs. As an instructor, Ken teaches the Cerner Millennium foundations course and continues to support the Service Management team's ITIL training efforts.

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