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Boston LIG | To Change or Not to Change; That is the Question
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Every year up to 25% of IT organizations consider a change to their ITSM tool. Many of these occur because the tool takes the blame for insufficient planning, a bad implementation & poor processes; throwing the baby out with the bath water so to speak. Too often these organizations find themselves in the same position with a different tool. Explore some of the compelling factors that should be considered for when it makes sense consider a change and when it makes sense to fix what you have.

9/9/2014
When: Tuesday, September 9th.
From 3:00PM until 4:30PM
Where: Akamai Technologies
8 Cambridge Center
Cambridge, Massachusetts  02142
United States
Presenter: Bill Sheridan
Contact: Jason Stonehouse


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Free for itSMF USA members / $10 for non-members / First time? Email newengland@itsmfusa.org for a special half-price admission!​

Special prizes for attendees:

  • $25 gift card to one randomly selected itSMF USA member registered for the event (must be present to win; must be a current itSMF USA member in good standing; event sponsor and itSMF USA New England LIG leadership are not eligible to win)
  • $25 gift card to the attendee who brings the most registered guests to the event (must be present to win; all guests must be present to win; event sponsor and itSMF USA New England LIG leadership are not eligible to win)

To Change or Not to Change; That is the Question
Every year as many as 25% of IT organizations consider a change to their ITSM tool.  Many of these changes occur because the application takes the blame for insufficient planning, a bad implementation and poor processes throwing the baby out with the bath water so to speak.  Too often these organizations find themselves in the same position with a different tool.  Explore some of the compelling factors that should be considered for when it makes sense consider a change and when it makes sense to fix what you already have.

Please join itSMF USA and our sponsor Cherwell Software as we offer Bill Sheridan's compelling presentation on whether changing your ITSM tool makes sense for you.

And after the meeting has adjourned, our sponsor will be hosting a networking happy hour. They would like to extend an invitation to all event attendees to join them. This networking event is not sponsored by itSMF USA or associated entities.

About our speaker: 

With nearly 25 years of solution consulting experience, Bill's career has focused on leveraging technology products and consulting services to solve customer challenges and improve their business.  For the past 12 years he has held a number of roles at Advanced MarketPlace, a 16 year IT consultancy that is recognized as a leader in IT Service Management.  Currently, as the Chief Strategy Officer, Bill works with technology users, software vendors and industry experts to identify common business challenges and then creates an industry specific solution by bringing together the technology products and the consulting services to solve to those challenges. Bill is an active member of the Partner Advisory Boards for several large technology companies and a regular contributor to analyst organizations and industry associations providing analysis in a number specific technology segments.




About our sponsor:


Cherwell Software builds Cherwell Service Management® (CSM)—the award-winning IT Service Management software—as well as extraordinary customer relationships. Recognized by both Gartner® and Forrester®, CSM is an affordable, easy-to-use, and flexible ITSM platform you'll never outgrow. Founded by notable ITSM industry leaders, Cherwell Software is one of the fastest growing ITSM software providers, with corporate headquarters in Colorado Springs, CO, U.S.A; EMEA headquarters in Royal Wootton Bassett, U.K.; and a global partner network.


About our host:
Akamai Technologies

Akamai® is the leading provider of cloud services for helping enterprises provide secure, high-performing user experiences on any device, anywhere. If you've ever shopped online, downloaded music, watched a web video or connected to work remotely, you've probably used Akamai's cloud platform. Akamai helps enterprises accelerate innovation in the hyperconnected world by removing the complexities of technology so you can focus on driving your business faster forward. We enable enterprises to capitalize on market opportunities presented by trends like mobile and cloud while overcoming the challenges presented by security threats and the need to reach users globally. The Akamai Intelligent Platform™ reaches globally and delivers locally, providing unmatched reliability, security and visibility into your online business.

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