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Higher Education SIG | 1 Size Fits Most: Simplifying Request Fulfillment Using a Basic
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Many organizations and tool providers use their Incident Management process to fulfill service requests. Depending on the size and complexity of your organization, a separate work stream and process for Request Fulfillment might be justified to handle high volume, pre-approved, standard, repeatable requests. This session will discuss the current state of Request Fulfillment at Miami University. In an environment where over 430 applications and systems are supported, a "one size fits most" mod

5/29/2014
When: 5/29/2014
2:00 PM
Where: https://www.brighttalk.com/webcast/845/109345
Presenter: Paul Wilkinson

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Many organizations and tool providers use their Incident Management process to fulfill service requests. Depending on the size and complexity of your organization, a separate work stream and process for Request Fulfillment might be justified to handle high volume, pre-approved, standard, repeatable requests.

This session will discuss the current state of Request Fulfillment at Miami University. In an environment where over 430 applications and systems are supported, a "one size fits most" mod

To register for this webinar, please visit: https://www.brighttalk.com/webcast/845/10934

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