Best Practices for Setting up a Configuration Management System
A Configuration Management System (CMS) is an
essential requirement for success as a service provider. The CMS maintains key data about services and
stores important relationship information about service components needed to
successfully manage services.
Without a CMS, other ITSM processes will lack
needed data and information about IT services and will be much less
effective. A well defined CMS is
essential for the success of all other ITIL processes.
This session will cover:
practices for scoping and identifying Configuration Items (CIs)
practices for architecting a CMS
hands-on exercise(s) for setting up a CMSdefinitions within Configuration Management
<!--[if !supportLists]-->· <!--[endif]-->Core activities of the Configuration Management
If you need help setting up a Configuration
Management System, this session is for you.
IT Service Management Consultant/Instructor
Roc Paez has worked in the IT industry for twenty-seven years,
the last twenty with Hewlett Packard. He currently delivers all courses in the
ITSM curriculum and consults with customers in their implementation of ITIL and
ITSM concepts. Roc’s past experiences include system and network
administration, service desk analyst, course development, and education account
Thank you to our sponsor for this
ServiceNow enables the Citizen Developer. What does that mean?
ServiceNow is the App Creator that empowers mere mortals to stand up to new
apps in just minutes! Rolling out a new IT service has never been easier.
ServiceNow is the end of "no" and the beginning of Now.
Our speaker topic is Best Practices in Configuration Management.
ServiceNow Configuration Management is designed to help IT build and
maintain an accurate single system of record. Through ServiceNow Configuration
Management, IT can shape the enterprise service model, gain actionable insight,
and enable IT service processes by reducing the risks associated with change.
If you experience issues registering for this event please call the office and we can register you over the phone. (626) - 963 - 1900