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Los Angeles LIG | Workshop: Best Practices for Setting up a Configuration Management System
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Los Angeles LIG | Workshop: Best Practices for Setting up a Configuration Management System

Without a CMS, other ITSM processes will lack needed data and information about IT services and will be much less effective. A well defined CMS is essential for the success of all other ITIL processes. This session will cover important definitions within Configuration Management and core activities of the Configuration Management process. You will learn about best practices for scoping and identifying Configuration Items (CIs) and architecting a CMS.

5/13/2014
When: 5/13/2014
6:00 PM
Where: Dole Food Company Auditorium
One Dole Drive
Westlake Village, California  91362
United States
Presenter: Roc Paez, ITSM Consultant/Instructor, HP
Contact: Carolyn Trocino
818 874-4917


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Best Practices for Setting up a Configuration Management System

A Configuration Management System (CMS) is an essential requirement for success as a service provider.  The CMS maintains key data about services and stores important relationship information about service components needed to successfully manage services.   

Without a CMS, other ITSM processes will lack needed data and information about IT services and will be much less effective.  A well defined CMS is essential for the success of all other ITIL processes.

This session will cover:

<!--[if !supportLists]-->·      <!--[endif]-->Important process

<!--[if !supportLists]-->·      <!--[endif]-->Best practices for scoping and identifying Configuration Items (CIs)

<!--[if !supportLists]-->·      <!--[endif]-->Best practices for architecting a CMS

<!--[if !supportLists]-->·      <!--[endif]-->CMS examples

<!--[if !supportLists]-->·      <!--[endif]-->Basic hands-on exercise(s) for setting up a CMSdefinitions within Configuration Management

<!--[if !supportLists]-->·      <!--[endif]-->Core activities of the Configuration Management

If you need help setting up a Configuration Management System, this session is for you.

Our SPEAKER

Roc Paez

IT Service Management Consultant/Instructor
Hewlett Packard

Roc Paez has worked in the IT industry for twenty-seven years, the last twenty with Hewlett Packard. He currently delivers all courses in the ITSM curriculum and consults with customers in their implementation of ITIL and ITSM concepts. Roc’s past experiences include system and network administration, service desk analyst, course development, and education account manager.

Thank you to our sponsor for this evening:   

 

ServiceNow   

 

ServiceNow enables the Citizen Developer. What does that mean? ServiceNow is the App Creator that empowers mere mortals to stand up to new apps in just minutes! Rolling out a new IT service has never been easier. ServiceNow is the end of "no" and the beginning of Now.

 

Our speaker topic is Best Practices in Configuration Management. ServiceNow Configuration Management is designed to help IT build and maintain an accurate single system of record. Through ServiceNow Configuration Management, IT can shape the enterprise service model, gain actionable insight, and enable IT service processes by reducing the risks associated with change.




If you experience issues registering for this event please call the office and we can register you over the phone. (626) - 963 - 1900

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