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LA LIG | Using a Balanced Scorecard to Drive Strategic ITSM Alignment
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Being able to align your ITSM goals and objectives of the organization is a critical success factor in providing value. Being able to understand how ITSM services and processes support the organization and drive revenue generation moves the ITSM program from a commodity to a strategic business partner. In the presentation you will learn how utilizing a balance scorecard will provide alignment and create the critical success factors and key performance indicators to ensure performance optimiz

4/17/2014
When: Thursday
6:00 PM until 9:00 PM
Where: Union Bank Business Offices
1980 Saturn Street, ,
Monterey Park, California  91755
United States
Presenter: Mr. Dave Howard
Contact: Ray Ybarra
626.437.5259


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AGENDA:

6:00 PM            Dinner, registration, networking (bring your business card)

6:30 PM            itSMF introductions, current business

6:40 PM            A word from our sponsor: MITECH

                                                                 

7:00 PM            Using a Balanced Scorecard to Drive Strategic ITSM Alignment

8:00 PM            Q&A and interactive discussion

8:30 PM            Meeting adjourned


If you experience issues registering for this event please call the office and we can register you over the phone. (626) - 963 - 1900(626) - 963 - 1900

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