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New Jersey LIG | ITIL Success: The Birth and Rebirth of ITIL at a Fortune 100 Company
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Patrick Cimmino, Director Global Service Management at Merck will provide an overview of the company's ITIL journey. This will include a focus on key elements which contributed to a successful global program as well as sharing best practices put in place to ensure future sustainment. The scope of the presentation will include typical pain points & advancements put in place for Incident, Problem, Change, Configuration, and Knowledge Management.

4/30/2014
When: 4/30/2014
6:00 PM
Where: Bridgewater Marriot
700 Commons Way
Bridgewater, New Jersey  08807
United States
Presenter: Patrick Cimmino
Contact: itSMF New Jersey LIG


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6:00 - Introduction

6:15 - Patrick Cimmino, Director Global Service Management at Merck will provide an overview of the company's ITIL journey.   This will include a focus on key elements which contributed to a sucessful global program as well as  sharing best practices put in place to ensure future sustainment.  The scope of the presentation will include typical pain points & advancements put in place for Incident, Problem, Change, Configuration, and Knowledge Management.

7:30 - Sponsor Introduction

7:40 - Networking Time


If you experience issues registering for this event please call the office and we can register you over the phone. (626) - 963 - 1900

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